Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Very helpful customer service on the phone easy to upload invoices
Very helpful customer service on the phone, easy to upload invoices
Insurer: Trupanion Canada
By: Emma
The best
Exceptional service. I would highly recommend it to anyone. Fast prompt refund
Insurer: Trupanion
By: Alan
Great service
I submitted my claim electronically and it was processed quickly. I was notified of the disposition of the claim. Service was great.
Insurer: Trupanion
By: Anne
Survey
Very easy to sign up. Sales lady was very good at explaining Trupanion Ins.
Insurer: Trupanion
By: Dennis
Great service
Always prompt payment to the veterinarian!
Insurer: Trupanion
By: Patricia
Staff is great and compassionate unfortunately Trupanion clearly has no interest in rushing payments which is destroying me financially as I have to get huge bank loans at high interest until I get reimbursed.
Staff is great and compassionate, unfortunately Trupanion clearly has no interest in rushing payments, which is destroying me financially as I have to get huge bank loans at high interest until I get reimbursed.
Insurer: Trupanion Canada
By: Dora
Staff is kind and helpful but in the end Trupanion is still not willing to expedite payment so I will still need to take extensive bank loans to pay for procedures on my poor little boy until I get reimbursements.
Staff is kind and helpful, but in the end, Trupanion is still not willing to expedite payment, so I will still need to take extensive bank loans to pay for procedures on my poor little boy until I get reimbursements.
Insurer: Trupanion Canada
By: Dora
Didn¡¦t expect reimbursement to be handled so quickly.
Didn¡¦t expect reimbursement to be handled so quickly.
Insurer: Trupanion
By: Esther
Great experience
Easy web portal to upload documents and get messages. Great communication when submitting a claim. Funds in my account within 3-5 business days.
Insurer: Trupanion
By: Andrew
Great insurance for pet
Great customer service, knowledgable representative was able to answer all questions we had, easy procedure of getting things done, clear payment options. Insurance is acceptable in our area by most providers. Skipping getting reimbursement, payments are done by insurance directly to the vet
Insurer: Trupanion
By: Oleg