Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Superb customer service!
Minimal paperwork and quick payment! Just excellent! I wish my Humana insurance was this efficient and painless.
Insurer: Trupanion
By: steve
Totally uncomplicated.
Easy! No waiting for reimbursement.
Insurer: Trupanion Canada
By: Marion
Prompt and Professional Service
Prompt payment!
Insurer: Trupanion
By: Vanessa
While Carly was very nice and very helpful to me on the phone events leading up to the call and nothing happening as a result of the call leave me with some concerns about Trupanion.
While Carly was very nice and very helpful to me on the phone, events leading up to the call and nothing happening as a result of the call leave me with some concerns about Trupanion. It is now Nov 27. On Aug 20 I received verification that you had started processing a claim for my dog Daisy. On Sept 3 I received another notice that the claim was complete and I would be receiving reimbursement. On Nov 13, I received another email informing me you did not have my correct address. It is hard for me to understand how it took 2 months plus another 10 days for my reimbursement check to be returned to you. When I spoke to Carly on Nov 13, I decided to have the funds directly deposited and gave her my bank and account information. It is now 14 days later and I still have not be reimbursed for a claim started last summer on Aug 20. It does appear you have no difficulty going into this same account efficiently every month to collect my premium. Quite a contrast in levels of performance from the same organization. Please deposit the claim funds asap and responds with some explanation of why there will be no repeat performance in the future. As I told Carly, I have additional expenses from the same illness but have been holding on to them to see how your process works. To date, I have not been impressed.
Insurer: Trupanion
By: Wayne
Jock
Wasn¡¦t a great experience. Tried to do it on line - all kinds of glitches. Had to register by phone. I did this by clicking on a link in an email from you. The person on the phone had no idea who I was so had to take all of the information I had submitted several days earlier.
Insurer: Trupanion Canada
By: Alice
Trupanion has been fantastic.
Trupanion has been fantastic. Anytime I have called, all of the support staff aft have been helpful and always get my questions answered. Claims are easy to submit and get paid very quickly. I am very thankful that I chose to insure my dog with Trupanion!
Insurer: Trupanion
By: Judith
Awesome Site!
Website easy to sign up & navigate.
Insurer: Trupanion
By: Bruce
I felt like a valued customer
The rep I spoke to was very nice & polite. I called for a variety of reasons, such as updating payment method etc. I felt like a valued consumer.
Insurer: AKC
By: Teri