Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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They were excellent in sending me my …
They were excellent in sending me my reimbursement in less than a week after my submission of my claim.
Insurer: Spot
By: Carole Oliveri
Claims are very easy and refunds are…
Claims are very easy and refunds are fast
Insurer: MetLife
By: Angela
A solid pet insurance experience
Easy to upload claims ; overall solid payment have been repaid , staff is very professional .
Insurer: MetLife
By: Shoppers paradise
Easy file, good coverage, quick pay
It was easy to file a claim. Everything they contracted to cover was paid for. They paid me quickly. What more could I ask for?
It has been pretty good
It has been pretty good. I don’t remember them telling me you have to meet a deductible before you can be reimbursed. I believe to meet the deductible it is $800.
Insurer: Spot
By: Victoria Hernandez
Been a customer for 7 years and have…
Been a customer for 7 years and have had great experiences. Claims are easy, customer service is friendly and compassionate, and their app and website are easy to navigate. Claims are processed quickly without hassle, with clear explanations. Payments are easy and not unnecessarily delayed.
Insurer: Pets Best
By: Megan Snyder
Metlife reimbursed vet bill asap
it is hard enough when you pet falls ill, but Met life pet insurance, reimbursed me in a very fast time, thanks Joanne
Insurer: MetLife
By: Gary Reiss
Easy online process
Easy online process, quick direct payment. Excellent experience overall.
Insurer: MetLife
By: customer
Fetch is awesome!!
Fetch is awesome! I was so surprised when I received the first check!! Having insurance is so very helpful!! Thank you Fetch! ❤️
Insurer: Fetch
By: Margaret