Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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AMAZING piece of mind!
I'm so glad I did this, such a great piece of mind to have for my pet AND payout was easy and quick. LOVE LOVE Lemonade!!!! :)
Insurer: Lemonade
By: Melissa
Efficient
Lemonade is fast, easy, and efficient. Love the user friendly modern app.
Insurer: Lemonade
By: Nathaniel
Very responsive, very easy to use
The App is simple and comprehensive to file claims. Payment comes quickly, but a human response takes some time if needed
Insurer: Lemonade
By: Lucius
Well priced + easy claims = perfect insurance!
I'm a techie, and love doing everything online. When I saw that Lemonade offered well-priced pet insurance, I decided to give it a try with my new puppy. It was one of my smartest financial decisions in a long time... Only a couple of weeks after having done the insurance, I already needed to file a claim. There was a little hiccup at first, with their AI engine, but a human (the AMAZING Suzie!!!) hooked in quickly and resolved the issue. Since then, I've had to file numerous claims (our puppy turns out to be is a real menace...). Never had any issue, always got refunded as per the policy very quickly. The last time - the claim was approved in less than 1 hour!!!
Insurer: Lemonade
By: Ilan
Amazing insurance
I’ve had insurance for my dog for a few years now & the rates were going up so I switched to lemonade (costs me about $50 a month) Within 2 days of getting the insurance her plan was already active & ready to use. 2 days later I took her to the vet for a checkup & lemonade paid for 80% of my visit & the direct deposit was in my account in under a few days. The plan I had before didn’t offer anything like this, just money towards a deductible. I like that this insurance covers a certain amount of services per year, such as vaccines etc. It definitely helps me save some money for sure. Vet bills add up quick. I’ve also had a wonderful experience using the chat feature before getting the insurance & after having it. Everyone is sweet, responds quickly & professionally. Overall I’m very happy with this company 😀
Insurer: Lemonade
By: Christine
Easy to process claims
I made a few claims through the Lemonade app. It is extremely user friendly to raise a claim and each time they got processed quickly. The lemonade staff is very friend and responsive and look out for their customers. They sort through what is covered and what is not without a fuss!
Insurer: Lemonade
By: Alexandre
Super reliable and fast!
I’ve had lemonade home insurance for years now. Once offered the option for pet insurance I jumped on the opportunity. We’ve had a couple claims not, for vaccines ect. And we had a review and reimbursement within a day! Super happy with them and looking forward to the future
Insurer: Lemonade
By: Jose
EASY
Amazing service . They paid my claim as I sent it over ! They pay for vaccines and exams !
Insurer: Lemonade
By: Dawn
Have only used once so far but great experience. They explain things well and follow up with payment very quickly.
As we got Gidget as a kitten I reviewed many pet insurance plans before purchasing. We had a bad experience with another company who would not pay us anything. So as we now have a new kitten/pet we thought it best to get insurance. She will have to go for her first annual exam in the next few months so I expect the same attention/payment as her last test. I was able to speak to a real agent who helped me thru the process. I recommend Lemonade highly.
Insurer: Lemonade
By: Patti