Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Still waiting for a reimbursement on my dog's health issue.
Still waiting for a reimbursement on my dog's health issue.
Insurer: Trupanion Canada
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They were supposed to send me pdf forms to fill out and two days later still haven’t received it in email.
They were supposed to send me pdf forms to fill out and two days later still haven’t received it in email.
Insurer: Trupanion Canada
By:
Excellent, Speedy Service
This was my first time making a claim through your company, and I was pleasantly surprised at the ease of the process and the speed with which we received payment. Thank you!
Insurer: Trupanion
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So glad to have pet insurance
Enrolling was a super easy process.
Insurer: Trupanion
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We love Trupanion
I'm always amazed at how simple and hassle-free it is to submit a claim and receive payment. If only human health insurance were more like Trupanion!
Insurer: Trupanion
By:
Always there for Riley!
Love when the vet can enter his claim when we are there. Very fast. Can't believe Riley will be going on 7. I differently will recommend Trupanion to all my fur friends.
Insurer: Trupanion
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Very fast feedback.
Very fast feedback. Direct pay is great to have available.
Insurer: Trupanion Canada
By:
Stones
Your reply was prompt and accurate. I still haven't got the cheque but expect it's on the way.
Insurer: Trupanion Canada
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So grateful we had Trupanion
First time we've needed to use our insurance. So grateful we had it. Claims are speedy and payments are processed quickly.
Insurer: Trupanion
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Tammy is very pleasant and professional; no issues with her at all !
Tammy is very pleasant and professional; no issues with her at all ! However, I have two canines on separate policies with Trupanion and the credit card that I use for automatic payment has been compromised. I have offered to make the payments by personal check but Tammy informed me that is an unacceptable method of payment. I’ve been with Trupanion for many years and I can’t believe the rigid payment policy. I’m willing to make the payments by check ... I’m astonished that the company is so cavalier about losing money !
Insurer: Trupanion
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