Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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So easy to use and amazing turn around…
So easy to use and amazing turn around time.
Insurer: MetLife
By: customer
Spot insurance is so efficient and…
Spot insurance is so efficient and quick responding to claims. Reimbursement is received within days.
Insurer: Spot
By: customer
It’s been easy to submit my claims and…
It’s been easy to submit my claims and get payment timely.
Insurer: MetLife
By: Andrea
Submission of claims is simple and…
Submission of claims is simple and reimbursement fair.
Insurer: Spot
By: Mary Pat Gallagher
Always have a quick turn around time.
Always have a quick turn around time.
Insurer: Spot
By: Dehaven O Whitaker
Easy claim process
The online process to submit my pet insurance claim was easy and the response was prompt. I appreciated the direct deposit option for the reimbursement.
Insurer: MetLife
By: Customer
This company is amazing
It has been so easy to submit our truthful information through the online application.
Insurer: Sonnet
By: Ranjit
Quick payout
I was amazed that they payed out fit my dogs pricey procedure in the same day. The money got put in my bank the same day .
Insurer: Pumpkin
By: Eric
The claims team handled everything
I only had to upload one invoice and Pets Best did the rest. The appointment was to followup on his kidney condition and to discuss his anxiety, but we also did his yearly vaccinations. The team at Pets Best was able to properly break out my claim based on my coverage and provided good detail as to why certain things were not covered and why some were. It was a smooth process that did not involve any additional explanation from me. Highly recommend.