Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Very easy
Very easy, scanned in my vet bill and within a couple of days I received a portion of my bill delivered to my checking account.
Insurer: Spot
By: Nancy Hovey
So far everything has been quick and…
So far everything has been quick and easy ever a hassle or problem so far
Insurer: MetLife
By: Frank Crispino
Quick turnover to receive my refund
Quick turnover to receive my refund! Much appreciated!
Insurer: MetLife
By: customer
I am extremely satisfied with the…
I am extremely satisfied with the service. I always receive reimbursement quickly and when I needed to contact customer service, the assistance was quick and helpful.
Insurer: MetLife
By: JUAN
It wasn’t especially difficult to get…
It wasn’t especially difficult to get my benefit, thank you
Insurer: MetLife
By: Andrew deVillier
Ease of uploading documents and very…
Ease of uploading documents and very quick turnaround time on reimbrusement
Insurer: MetLife
By: Nancy
Easy claim process
The claim process was extremely easy and payment was issued quickly!
Insurer: Spot
By: Liss
Quick response
Couldn't ask for an easier way to apply for reimbursement. Response time was timely and using direct deposit is the way to go
Insurer: Spot
By: Margi Scotti
fast reimbursement as expected
fast reimbursement as expected easy to submit online
Insurer: Spot
By: Jay Han
The great and the bad
Reimbursement and customer service for claim errors has been top notch. The app used to be great and easy but now it is terrible. The Face ID no longer works, no longer saves my login. I can see basic info but then if I want to see claims or change, it opens a browser within the app to login again which is weird. But no matter how many times that browser comes up, it thinks it’s a new device and needs to be verified with email every time although always the same device and always through the app. Sometimes it just glitches and says unavailable. Weird. Am worried how much it’ll be raised after claims.
Insurer: Pets Best
By: Charity Powers