Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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I do not recommend them anymore
I wish I could say they were great! it takes long to get their results and they have no idea about animals they care for. They rejected my claim on my puppy saying that diherriea was a pre-condition (from 2 months prior!!!). What puppy survives 2 months of lose stools and they should know better that for puppies it is very common to have bowel issues as they get to anything. Poor judgement.
Insurer: Embrace
By: Esra Urkmez
Claims took forever to resolve
Claims took forever to resolve. Their pre-existing conditions make insurance worthless. Will be canceling.
Insurer: Embrace
By: Paul
Timely turnaround of Bill sent in until…
Timely turnaround of Bill sent in until money is in my account. Everyone is always very kind on the phone. All in all a great company.
Insurer: MetLife
By: Misty Goulden
Filing Claim
Filing my claim was so easy on the app and was approved in just a few days and money deposited in my account. Thank you MetLife you are the best!
Insurer: MetLife
By: customer
The process eas easy and we received…
The process eas easy and we received the refund fast
Insurer: MetLife
By: Am
Good coverage with a lot of options for benefits and cost.
Qucik responses to questions, very easy claims process and quick direct-deposit payment system.
Insurer: Spot
By: Priscilla Clark
Easy to submit claim and be reimbursed!
Easy to submit claim and be reimbursed!
Insurer: Spot
By: Scott
Fast claim service
I bought this pet insurance when my dog was a puppy. He is now 4 years old. He ended up with some type of gastrointestinal intestinal issue and he went to vet and then ER for 3 days. I sent in the receipts and they were so prompt with payment.
Insurer: Embrace
By: Merlie Chavenelle