Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The website was very easy to navigate
The website was very easy to navigate. All the information is available to help me make an informed decision.
Insurer: MetLife
By: Terrell Grooms
Incompetent customer service
Unfortunately stupid people work in customer service. After 5 years of automatic withdrawal monthly payments, the idiots had some sort of problems with automatic payments. Lost all credit card information. You need to call every month and wait between 35-55 minutes just to make a payment. They say they update it each month but unfortunately they are too stupid to figure it out
Insurer: Pets Best
By: Theresa
Good service
Although I am still waiting on an appeal everyone has been helpful. The payments were made quickly.
Insurer: Healthy Paws
By: Jessica Nachtsheim
Unbelievable!!!!
Unbelievable!!!!! These people don't want my $$$. My card on file was cancelled bcz of identity theft. There is no way to change payment on their website. Sent 4 emails asking for a phone call to correct. Their website payment has been defunct for weeks. My PETS ARE NOT SAFE with such a fly by night organization!!
Insurer: Pets Best
By: Sally Harris
I can submit in my soap notes and…
I can submit in my soap notes and billing information and always get reimburst immediately!
Insurer: MetLife
By: Beverly Brown
Staff worked with me getting
Staff worked with me getting, y account setup. Reimbursement happened quickly after my invoices were correctly submitted.
Insurer: Pets Best
By: Mary Anne
The apps says 2-3 business days for…
The apps says 2-3 business days for claim to be direct deposited. I sent mine in two weeks ago and still haven’t received any funds.
Insurer: Spot
By: Boobie Fortenberry