Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Watch your premiums
I was a policy holder for 8 years. Last June they more than doubled my premiums without notifying me or asking for my approval. Since they do not send any monthly statement, I did not notice until several months later, but they refused to reimburse the difference. They could not even give me a good explanation for why my premiums went up so much since my pets are healthy and I had never filed a claim. If you get insurance from them, make sure to keep a sharp eye on your premiums and know they can suddenly spike without any approval from the policy holder.
Insurer: Healthy Paws
By: Michael Jacobs Goard
Thank you for having great pet…
Thank you for having great pet insurance. My Billy is covered well. Payment was sent in a timely manner.
Insurer: Spot
By: Marlaine Sauvage
Waste of money
Waste of money, the claims process is easy but takes forever to process and get a response and even longer to get a refund. But, quick to take your payment.
Insurer: Pets Best
By: sophia rivera
Payments were made on claims promptly
Payments were made on claims promptly
Insurer: Fetch
By: Maria
Trupanion completed my claim quickly…
Trupanion completed my claim quickly and efficiently and I received payment promptly.
Insurer: Trupanion
By: Pam
Great experience, instant reimbursement
I appreciate MetLife Pet Insurance and how quickly they approve my claims. Also their instant payment method for reimbursement is amazing!
Insurer: MetLife
By: Jason Gill
Trupanion feels like a scam for “pre‑existing” excuses
I’ve had Trupanion for over a year for my 5‑year‑old German Shepherd, paying close to 400 dollars a month in premiums. In that time, almost every single vet visit has been denied as “pre‑existing,” even straightforward issues like an ear infection. At this point, having Trupanion has felt no different than having no insurance at all. What’s especially frustrating is that for a 5‑year‑old dog, it seems they can find some prior note or symptom to classify nearly anything as pre‑existing, while still happily taking a very high monthly premium. If they know in advance that they’ll treat almost everything as pre‑existing for an older dog, they shouldn’t be writing these policies in the first place. Based on my experience, I’d strongly recommend looking at other pet insurance options or just putting the money into a dedicated savings fund for vet care instead of paying Trupanion for coverage they rarely honor.
Insurer: Trupanion
By: Nagendra