Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,054 total


March 01, 2026

I couldn’t imagine being a pet owner…

I couldn’t imagine being a pet owner without metlife pet insurance! It makes the cost an after thought and allows me to keep my dog happy and healthy and not worry about the price of treatment. Payment is reimbursed to me within days. It’s so easy to take a picture of the invoice and upload it. All pros no cons!

Insurer: MetLife

By: Stephanie

March 01, 2026

Excellent and simple process!

Excellent and simple process. The website is easy to use and the process to review, compare and purchase was achieved in minutes. Very easy to understand and complete.

Insurer: MetLife

By: Deborah Hayes

March 01, 2026

super quick to reimburse

Fetch was super quick to reimburse. I made the claim Monday and had money deposited by Friday.

Insurer: Fetch

By: JB

March 01, 2026

Fast claim processing and payment

My claim was quickly reviewed, approved and paid in a matter of days. Submitting a claim was super easy and my reimbursement was direct deposited after processing was done.

Insurer: Fetch

By: Brian Silverman

February 28, 2026

Rapid response

Met Pet processed our claim and we were reimbursed in 3 days,

Insurer: MetLife

By: Marcia Bailey

February 28, 2026

Easy to submit and get reimbursed

Easy to submit and get reimbursed

Insurer: MetLife

By: customer

February 28, 2026

MetLife makes it really easy to submit…

MetLife makes it really easy to submit claims for our dog!

Insurer: MetLife

By: customer

February 28, 2026

Easy claim submission

Easy claim submission. Quick acknowledge that claim was recd and being reviewed. Also, appreciate deposit directly into my bank account

Insurer: MetLife

By: Jan Rynders

February 28, 2026

Excellent platform to submit claims --…

Excellent platform to submit claims -- seamless so long as your vet gets you the forms

Insurer: MetLife

By: Sea Dog

February 28, 2026

I called to advise you that you double…

I called to advise you that you double paid me for a service. Rather than you reverse the mistake, I was advised that I would receive a letter and then I could write a check and send the funds back to you. I am inconvenienced for your mistake.

Insurer: MetLife

By: Holly George

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