Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
I have one claim in the last year
I have one claim in the last year. Once I knew what paperwork I needed to submit. The claim was very easy and the payment went straight to my account.
Insurer: MetLife
By: Happy customer
Easy to apply and purchase
Easy to apply and purchase. When I need to cancel, if I do, I hope it’s just as simple. Everything was clear.
Insurer: MetLife
By: barbara care
The sign up experience was great
The sign up experience was great! Im looking forward to being covered with MetLife.
Insurer: MetLife
By: Chris Amato
Great experience!
I got my pet insurance in less than 19 minutes!
Insurer: MetLife
By: Romano Page
It was so easy to send a claim for my…
It was so easy to send a claim for my dogs. They are prompt with reimbursements.
Insurer: Spot
By: Willie Radu
It was easy submitting my claim and the…
It was easy submitting my claim and the payment was made Ina reasonable time.
Insurer: MetLife
By: Tracie Montgomery
EMBRACE IS ABSOLUTELY EXCEPTIONAL
I’ve had Embrace for almost 8 years and I can’t begin to find the words to describe how much I appreciate them! There have been some issues with my GSP (Cooper) over the years with allergies, a couple surgeries and some fairly expensive Vet visits. In all of the years and claims (and there have been many), Embrace has always been there for Cooper and I! They’ve always gone “above and beyond”! The turn around on the pay time frame is exceptional. I put two claims in on 3/6/2026 and received emails on 3/7/2026 stating they were approved. With all of my animals, I’ve never had pet insurance, but since I was retired when I got Cooper, it seemed like a good idea to have some coverage on him. Little did I know or even begin to imagine how fortunate I have been with Embrace. It’s my mission to tell everyone that will listen about Embrace Pet Insurance and have received many thanks from my “pet owner” friends for recommending Embrace!
Insurer: Embrace
By: Ruth Nelson
I'm disappointed that Nationwide…
I'm disappointed that Nationwide charged me for almost two months of the premium and the starting service date is two weeks after completing the application. Normally when I purchase any type of insurance coverage starts the day the application is accepted. Now my brand new pet is not covered for her Vet visit that she so desperately needs so that she can obtain her second shots in a timely manner.
Insurer: Nationwide
By: Desiree G