Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Ease of working thru
I kept losing the page I was working on. It was probably my fault! It was easy to get thru. Not sure i understood the difference between balanced and that next one.
Insurer: MetLife
By: Cindy Elliott
Claim was submitted at my vet’s office…
Claim was submitted at my vet’s office and was approved within minutes. I only had to pay costs not covered and not wait weeks for reimbursement.
Insurer: Trupanion
By: Patricia
This site was very user friendly
This site was very user friendly
Insurer: MetLife
By: Dj Mabe
Super easy and understandable
This was so easy to sign up for.
Insurer: MetLife
By: lara martinez
is fast and easy to get a quote
is fast and easy to get a quote
Insurer: MetLife
By: William Paez
The easy process to submit invoices
The easy process to submit invoices, and quick payment.
Insurer: MetLife
By: Fred Walerski
Not quite "real time" in the portal
You have fast refunds however the system is about 2 steps behind what is actually completed so I am constantly going back in and checking things out of concern that maybe a step was missed.
Insurer: MetLife
By: customer
My claims were taken care of in a…
My claims were taken care of in a timely manner. Received my check within a week. Ty.
Insurer: Fetch
By: Hal
Easy to use
Easy to use, easy to understand, no jumping through hoops.
Insurer: MetLife
By: customer