Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Awful
I’ve been with this insurance for over a year, only had one claim and it took months when they guaranteed only a couple weeks. Customer service tells you as little as possible so you have to call back once a week to get any information and hope you get a good representative that can answer questions. I also had problems with payments, and they tell me it’s a system error and I have an extension to pay it, but no one calls me back to set up payment days and then I receive a cancellation email, which was a breach of the extension. So so many problems with this insurance since being with them. Would not recommend ever and will actively be encouraging friends and family to stay far away from it.
Insurer: Pets Plus Us
By: Jenna
That is very easy to do
This is my first time experiencing. It was very easy. I appreciate it.
Insurer: MetLife
By: Cruz
No hassle
The experience was very easy, less than 10 min
Insurer: MetLife
By: LaShawn Guydon
Easy enrollment
Enrollment was super easy and quick, not confusing either.
Insurer: MetLife
By: H. A.
The site was very easy to follow and…
The site was very easy to follow and understand
Insurer: MetLife
By: Kesha Hopkins
Easy sign up
Just signed up. Process was easy. Have not used or submitted any claims
Insurer: Nationwide
By: Lillian
how easy the application was
how easy the application was
Insurer: Nationwide
By: customer
Prompt and fair transaction- thank you
Prompt and fair transaction- thank you
Insurer: Spot
By: BJL
Submitting the claim and receiving…
Submitting the claim and receiving payment was seamless. I’m extremely happy with how my claim was handled. Thank you Spot!!!
Insurer: Spot
By: Karen DeJose