Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Peace of Mind
With or without insurance we would take our dog in when needed. However, with insurance we have peace of mind knowing we will get some money back. The claim process is so easy and the refund quick! Thank you for making it so simple so we can get back to having fun sooner!
Insurer: MetLife
By: Lauren Shoemaker
Prompt preapproval and payment
Prompt preapproval and payment. Thank you for taking care of us!
Insurer: Trupanion
By: Kelsie
Terrific Customer Service!
I use a debit card to make my monthly premium payments. My most recent debit card was compromised and I received a new one (different card number). I tried to think of every account that I have that is paid automatically, but forgot Embrace. I received an email from Embrace stating that it could not process my payment. I called Embrace right away. I didn't have to wait too long to speak with a live person. I spoke with Rachel and she was extremely helpful. She was very friendly, professional, and courteous, and was able to take care of my payment change in no time flat. Her voice was very "sunny" and gave me the impression that the only reason that she came to work that day was to solve my problem. And, she was very easy to understand. I don't know where Embrace's call center is, but this is the first time in years that I haven't had to ask someone to repeat themselves or have to spell out the problem using letters of the alphabet (Help: "H" as in "hello", "e" as in "elephant", "l" as in "Leslie", "p" as in "potato"). Kudos to Rachel and to Embrace!
Insurer: Embrace
By: Camille Stein
Smooth sailing
Smooth sailing! No questions asked. You just processed the claim and sent me a check.
Insurer: Trupanion
By: Laura
So thankful!
Whenever I hear someone is getting a new puppy I always recommend Trupanion. We have been so happy to have Trupanion on our dog’s side, and the peace of mind knowing that we can choose whatever course of action our dog needs makes it well worth it. The last time we needed to submit a claim, we received payment within a day and a half, and it was deposited directly to my account. The process is so quick and simple. We are so thankful, and Rey is too!
Insurer: Trupanion
By: Stacey
Quick and easy!
Very easy to submit a claim and was surprised to see the payment in my account in just a couple days.
Insurer: MetLife
By: customer
The process was prompt and…
The process was prompt and reimbursement was in 2 day's.
Insurer: Healthy Paws
By: Michelle Tirabasso
Great service
Payment was prompt and claim was processed quickly
Insurer: Spot
By: John Zaniewski