Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
Easy and So worth it!
Day 1: joined; day 2: went to the vet with my registered pet; day 3: filed a claim; day 4: received acceptance email; day 5: received funds! It really can't get any easier!"
Highly recommend. Filing claims are super easy with Spot.
Filing our claim was super easy, and the refund payment was sent to my direct deposit very quickly. Highly recommend.
Insurer: Spot
By: Muts Inayama
Could not find area to enter employee…
Could not find area to enter employee based discount
Insurer: MetLife
By: Susan Roland
Very thorough and timely with payments
Very thorough and timely with payments
Insurer: MetLife
By: Sue G.
After my insurance almost doubled
After my insurance almost doubled, I requested to cancel. I then did so in writing, not once, but twice. You refused to take it. I therefore had to stop my vacation in another country to call, multiple times only to be told I had to fill out a form. I therefore had to walk to get internet and charge my computer to do so, only to learn from a supervisor that the emails should have been good enough, basically I was lied to in an effort to continue charging my credit card. Even if we could work out a new policy, I will not give money to a company that can't tell the truth. PLEASE STOP SENDING ME EMAILS
Insurer: MetLife
By: customer
Easy to file claim
Easy to file claim. Very speedy reimbursement
Insurer: MetLife
By: Mary B