Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Great service made a rough time much easier
Your response to my claim was prompt and efficient. Unlike an insurance company I'd had for a previous pet you contacted my vet yourself rather than making me send you a bulk of paperwork on Shelby's procedure. Payment was speedy and as specified in the contract.
Insurer: Fetch
By: Sandi
Glad I picked this company
This company has been great. Easy to submit forms and if you need to talk to someone they are compassionate and knowledgeable.
Insurer: MetLife
By: Valerie
To be determined bit on bright side....
Went with a middle vote because as far as I'm concerned I know nothing yet about nation wide insurance except the process for purchasing was easy and good fair pricing and well as far as the rest further review is in order when time do. I'll keep you posted. And also it's been a little confusing on the billing section not sure when it's due.
Insurer: Nationwide
By: Tamara Robinson
Remember in life what you pay for what…
Remember in life what you pay for what you get amazing service became a member few days ago submitted a claim for my puppy and got approved in few mins keep up the job remember customer service is the key I don’t care I am paying but when I get it back and I am protected my pet
Insurer: Embrace
By: Bobby Jagtiani
Streamline Process
MetLife Pet website is very user friendly, menu driven and requires very little input other than uploading documents. The claim review, approval, and payment processes are typically 3-5 days to complete.
Insurer: MetLife
By: Cissy Perkins
A claim was filed so easily using soap…
A claim was filed so easily using soap notes and invoices. Electronic deposit of covered expenses—super system!
Insurer: MetLife
By: Nancy B.