Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,054 total


April 02, 2018

Glad I have Embrace!!

I am so glad I have Embrace Pet Insurance. My dog, Josie, became ill very quickly and we performed tests and hospitalized her. Before this, I did not need to use her insurance. The claim was simple to fill out and reimbursement was prompt. Thank you, Embrace!!

Insurer: Embrace

By: Jennifer

Useful
April 02, 2018

Dog Bite

I Thank God that I have nationwide pet insurance. When Maisie was attacked by another dog the vet bills were in excess of $1000 I got most of that back and I’m glad it wasn’t an earth shattering expense.

Insurer: Nationwide

By: Dominic

Useful
April 02, 2018

Fast and Easy to Process Claims

My dog had to have surgery for a leg injury. I submitted the claims and received reimbursement quickly.

Insurer: Embrace

By: Claudia

Useful
April 02, 2018

Very happy with Nationwide

We have a great policy and the turnaround time for reimbursement is very reasonable.

Insurer: Nationwide

By: Ronni

Useful
April 02, 2018

Embrace is the best pet insurance available.

I get the feeling that Embrace cares more about the health of my pet then they do about making money. My invoices are paid promptly, and there is no questioning about the reason for going to the vet.

Insurer: Embrace

By: Arnold

Useful
March 31, 2018

efficient and quick

file thru my vet, very easy, quick response and $ back when appropriate

Insurer: Embrace

By: Gina

Useful
March 30, 2018

First Claim for Dog Attack and Having Embrace Insurance was a Relief

My four-year old healthy Shih-poo and I were out for a walk on a beautiful Saturday. I had just picked up her waste and she was sitting next to me on her short leash waiting when from behind us, a large pit bull Labrador mix (I do not want to generalize on a particular breed, but that happened to be who attacked Lacy unprovoked) jumped on Lacy and pinned her down. It seems the owner had lost control when his dog spotted Lacy. The dog proceeded to bite into Lacy’s neck and shoulder. It was horrible and seemed forever until the owner could get his dog off of Lacy. I had to take Lacy to Saturday emergency vet hospital immediately. I called Embrace on Monday, my vet submitted the claim for me on Tuesday, my claim was approved by Thursday, and my reimbursement was in my bank on Friday. Wow! I have $200 deductible with 90% coverage and Embrace waived my deductible because I had never made a claim in 4 years. And the owner is covering my out-of-pocket costs. Please if you want a pet, think of them as a family member and get insurance for them starting as a healthy puppy. I totally recommend Embrace and other family members have done the same for their dogs. Thank you, Embrace. And Lacy is recovering. We are getting a protective vest for future walks just for some prevention.

Insurer: Embrace

By: Chrystal

Useful
March 30, 2018

Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.

Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.

Insurer: Trupanion Canada

By: Catherine

Useful
March 30, 2018

Love that Trupanion takes my claim right at the vet office.

Love that Trupanion takes my claim right at the vet office. Though wish I knew why my premiums keep going up

Insurer: Trupanion Canada

By: Debra

Useful
March 29, 2018

ASPCA Made it possible for. e to provide top healthcare for my cat, without this insurance I would be in so much debt !

The reimbursement provided was given in a timely fashion for $50 a months its totally worth it because emergencies do happen ! Get the insurance for your pet ! My little buddy broke his tale and having ascpa insurance made it so easy and I’m left not in debt ! Thank you so much ASPCA INSURANCE !!!

Insurer: ASPCA

By: E.J.

Useful

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