Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I am glad my cat has her ASPCA insurance
I am so grateful that ASPCA offers my cat insurance with a reasonable rate. It is the greatest help for my family (me and my cat) to get through the difficult time when my cat suddenly got very sick. I was wondering how the reimbursement process goes when the first time I had to apply for a claim at ASPCA. The website is very helpful that explains every step to get an application to go through and the better thing is that there is a confirmation email to follow up every progress that makes me confident along with the claim procedure. Later I found out an even easier way to do the reimbursement that I can just post the claim request on the website and don't need to print any forms to fill out. It is easy and fast for me to get the reimbursement in a week. Therefore, it is a great help financially to make sure I have enough cash flow to deal with my cat's medicine bills. Luckily, my cat is getting better now. The vet says she is a new cat every time when I take her to recheck. I can't imagine how I can support my cat if I don't have ASPCA for her or if I couldn't get reimbursement on time... Now I tell all my friends to get ASPCA pet insurance. I am sure they appreciate it as I do!
Insurer: ASPCA
By: Becky
Quick, Convenient and Hassle-free experience
Our Betsi is a small adult mixed breed dog. She started having epileptic seizures on a daily basis, just of out nowhere. We took her to the vet and it turned out that a lot of aspects of her health were no perfect, also due to her old age, so a lot of examination needed to be done. We ended up performing various tests - Blood, Heart, Urine and even a Brain MRI in another dedicated clinic. Financially , this resulted in almost 5K USD in a matter of days. Betsi got several types of prescription medicine. Her seizures stopped, and she got medicine to treat her heart and liver issues. We submitted online claims through the healthy paws website after every treatment she had. In total we claimed for the treatments, tests, medicine and short hospitalization. The process of submitting took no more than a couple of minutes every time. Then an email informing me that the claim has been received and eventually after about 1-2 weeks a notice by email that the claim has been processed with the EOB. Payment took few more days be received straight into my bank account. No unexpected delays, no questions, nothing. I got the whole and exact coverage that i was expecting from my policy. The experience was truly, very positive, easy and quick. I was afraid that it might take some time or documentation but it took no more than few minutes on the website and email, on my part. Highly recommended !
Insurer: Healthy Paws
By: GILL
Worth the money, quick to reimburse
Every time I have called to ask a question, the staff have been amazing. No long wait times to speak to a human. No excessive hoops to jump through to talk to someone. This is one of the best decisions I've ever made. Especially for a senior animal or very young animal. The only thing that would make this better (and I know it would be almost impossible to do) would be that you dont' have to pay it all up front and then get reimbursed. That's hard and vets are not as willing to give out prompt estimates of cost.
Insurer: ASPCA
By: Laura
Simple fast and easy!!!!
We recently got a puppy and was unsure which insurance company to pick. A family member of mine told me all about Pets Best insurance and how simple and easy it is. They were right!!! We got the plan that covers everything because i wanted what was best for my new puppy. First trip to the vet was a success i filed my claim right on my phone and within a day i was emailed back and reimbursed that week!!! So fast and easy! Highly recommend!
Insurer: Pets Best
By: Jamielee
Quick payment of claim, overall very fair, and responsive
We had just adopted Leo, a 12 year old domestic longhair (Maine Coon really). We signed up with Embrace, which was very simple. wthin a few months Leo developed a cyst, which was removed by a Vet. Embrace was very quick to get all of the necessary paperwork, and had our reimbursement to use in a reasonable amount of time.
Insurer: Embrace
By: Andrew
Excellent coverage and easy to use
We switched from another pet insurance carrier to Nationwide and I couldn’t be happier. The process for filing a claim is incredibly easy and fast using the related app and claims are processed quickly. We had a recurring issue with our dog’s eyes and we were able to get the best care for him with less stress surrounding the cost of care. I regularly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Matt
Super fast and easy claim processing
Last September we found an abandoned kitten in our backyard and when we took her in and got her checked by our vet, our vet suggested pet insurance. After reviewing the different options out there we went with Nationwide - we couldn't be happier. It was very easy to file claims and they were processed fast. Big paws, er, thumbs up!
Insurer: Nationwide
By: Sandra
thank you
we have had insurance for 6 years on my dog Mason. this was our first claim. the system was easy....just wish things took less time. many thanks
Insurer: Nationwide
By: Eileen
Great communication/Fast processing.
We had an emergency trip to the vet for our 4yo GSD who was a rescue. Everything was covered exactly as we expected according to our selected policy and its underwriting terms (of which I read every word because I don't like surprises). The submission process was simple (upload required docs online and you're done). We received notice of direct deposit having been sent 3 business days after our final docs* were sent in. *The only delay was between initial submission and Pets Best requesting 12mo vet records - as we had just adopted about 4 months ago, we didn't have 12mo of records. The fix for this was simple enough so our delay was miniscule. Even with this tiny (but understandable) delay, we were 10 calendar days from submitting a claim to payment being sent. Logistics aside: it was PRICELESS to not have to decide anything at the Emergency Vet. Knowing that we were covered no matter the cost made it much easier handle the whole emergency.
Insurer: Pets Best
By: Shantelle