Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Outstanding Coverage and Claims Paid Promptly
Knowing her potential for acrobatics and high activity level, our Aussie pup Ripley has been Embraced since the day she came home with us three years, at 8 weeks old. I never expected her major claim would be for a dental injury. Playing with her brother, she had a hold of his collar and caught her molar on the metal D-ring, breaking it all the way to the root line. Embrace covered the initial consult with the local vet as well as the oral surgery with a board-certified veterinary dental specialist. Being able to get her the best care and knowing Embrace would cover the surgery provided tremendous peace of mind. I was impressed with Embrace's prompt and helpful customer service as well as their payment of all covered expenses exactly as outlined in my coverage documents. There were no surprises. I received my reimbursement much faster than expected. I cannot recommend Embrace highly enough and both my Aussies will be Embraced for life!
Insurer: Embrace
By: Terri
Very good insurance!!
I really like ASPCA insurance because they pay in a timely manner. Their Well package is separate from the rest of the medical package you pay for that has deductibles and copays. Just the way way it is structured makes sense to me. The rates are fair. They call to check on my dog and they call just to see how we like the services. I am happy with ASPCA and highly recommend them. They are a 10!!
Insurer: ASPCA
By: Kim
Check got to me slow
Get check slow because I choose to get actual check rather than direct deposit. Wish there were a way to speed up getting actual check vs direct deposit.
Insurer: Trupanion
By: Betty
No claims to file
No claims to file - money sent directly to vet
Insurer: Trupanion
By: Susan
Trupanion is really great
I have already told many people about Trupanion. Trupanion is really great. Always a quick turnaround time on what is covered and with payment dispersal.
Insurer: Trupanion
By: Jami
Can't believe how quickly our claim was processed and paid!
We submitted our invoice for Vet charges for our Boston Terrier who had to have tests and overnight stay at the Vets. I submitted the claim on 5/29, received an acknowledgement on 5/30 and received payment in the mail on 6/4. We could not be happier with AKC Pet Insurance.
Insurer: AKC
By: Nancy
Love the coverage and customer service
New this year to the ASPCA insurance. I had another pet insurance but their customer service sucked. I asked a vet tech friend of mine and he recommend ASPCA. I contacted them, got insurance on my 15 year old dog. A couple months later I noticed a slight limp. Took her into the vet, found out she has arthritis and also to my surprise I found out she had cushings disease. :( ASPCA was very helpful during the process. Im giving them a nine only because it took them over a month to actually refund me my money. Other then that, its been a pleasure.
Insurer: ASPCA
By: Sara
A+ Pet insurance company, claim process was easy and effortless!
This is my first time purchasing pet insurance for any pet and since I was adding another addition to my family I wanted to make sure I am able to take care of all her needs. I did my research and found that Pets Best was the best choice out there. Not only do they offer the wellness care plan but they do online claim submission which I think is awesome! I just enrolled and I've already recieved two reimbursements for Ella's vaccination and office visit! I definitely recommend. The whole process was easy and effortless!!
Insurer: Pets Best
By: Caydence
Very reliable and easy process!
I would strongly recommend Healthy Paws Insurance to any pet owner. With a large dog who has lots of energy, you never know what kind of injuries could occur. Sure enough, he pulled a tendon that required a $5k surgery. My plan covers 80% and Healthy Paws left me in a much better mental state knowing I wouldn't have an additional financial burden on top of taking care of my pup. We did the process completely online and had a flawless exchange of information. Thank you!!
Insurer: Healthy Paws
By: Sheena