Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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I am very pleased with Nationwide.
I am very pleased with Nationwide. They are really prompt with payment of claims and keep the cost of vet care down.
Insurer: Nationwide
By: Evelyn
Prompt response
Cody recently had a hot spot for which he had to see the vet. I submitted a claim for the visit and received prompt reimbursement. So far Nationwide has been responsive and very user friendly.
Insurer: Nationwide
By: Jan
Easy Claims Processing
I love the ease of submitting my claim information right from my phone and having the benefits direct deposited into my account. It doesn’t get easier than that!
Insurer: Nationwide
By: Susan
Great insurance
Love recouping 90% of my costs. You can receive reimbursement electronically which is nice. However, there are extremes on the timeline of when you receive reimbursement. It ranges from 1 week to 3 weeks later. I really like this product. I'm waiting for the day they reimburse the vet directly like with human insurance.
Insurer: Nationwide
By: Cynthia
Pleasantly surprised and happy
I have been pleasantly surprised at the excellent service I have received. Reimbursement has been quick and complete.
Insurer: Nationwide
By: Judith
Faster Processing
Faster processing of claims would be nice. My dog’s foot was completely healed by the time I received payment. Also a texting a claim option would be ideal. Just snapped a phone of the claim and receipts and be done. I’ve tried with the email and the attachments always get rejected.
Insurer: Nationwide
By: Meredith
Easy to deal with
Easy to deal with and direct payment to Vet clinic. No out of pocket money waiting for a cheque back in the mail.
Insurer: Trupanion
By: Norm
Easy to deal with
Easy to deal with the claim request and it was paid quickly. No long interviews or questions
Insurer: Trupanion
By: Lee