Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Claim receipt in timely fashion
I received confirmation of receipt of my claim and its status in a timely fashion. I cannot comment on how insurance payments work since my claim just went towards deductible.
Insurer: Trupanion
By: Evangeline
Coverage is what I expect
Coverage is what I expect it to be and not denied which I have heard happens with other companies. Cheques are expediently issued
Insurer: Trupanion
By: Shelley
Quick service
I'm very pleased so far. Our claim was submitted and the next day we received an email that the check was sent. I'm very happy about the service to date.
Insurer: Embrace
By: Paul
So happy I went with Pets Best for my puppy!
I was hesitant to buy pet insurance, since I have never had my own dog before and didn't know what could happen or if the monthly fee was really worth it. After many conversations with friends and family who told me insurance was a must, I did serious research to find not only the best price, but also one that had great customer service reviews. I knew I might have questions and I wanted a company that was able to answer those quickly and correctly. After purchasing Pets Best insurance, I submitted a claim for 3 booster shots, heartworm and flea/tick meds and my puppy's microchip. They immediately emailed me confirming they had received my claim and would be reviewing in the coming days. A few days later, they emailed again to let me know a check was on its way for the full amount of the shots and meds, and nearly 50% of the microchip cost (as detailed in my plan). There were no surprises - although, I suppose I was surprised to see such an easy process play out exactly as I would hope with an insurance company! Overall, I would definitely recommend Pets Best.
Insurer: Pets Best
By: Hayley
easy process
easy process to submit claims and very much like the automatic deposit into bank account reimbursement program
Insurer: Trupanion
By: Michelle
Direct pay is great
My GSD was diagnosed with cancer and without Trupanion I would not have been able to afford all the treatment and surgeries he has gone through. The direct pay to the Veterinary hospital is an option I would not be able to live without.
Insurer: Trupanion
By: Dawn
Very supportive
Everyone has always been helpful!! When Bella had her first surgery I paid the bill in full and Trupanion paid me back very fast. Great knowing we have them for Bella!!
Insurer: Trupanion
By: Deborah
Thank goodness I heard about Embrace!!
In June, 2018, I purchased policies for my two youngest rescues -- Zoey (6 year old Morkie) and Bella (2 year old Bichon Frise). Just a month later, I noticed ugly looking bruising on Bella's tummy. After seeing my vet and blood work we were sent to a critical care vet hospital in San Antonio. $2,000 later, my sweet Bella was on the road to recovery and we were able to go home the same day. The procedure to submit the claim form and invoices was simple and quick, and Embrace kept me apprised of all updates while processing the claim. Replies to my email questions were received within hours. And benefit payments (by direct deposit) were received within two weeks. I could not be happier with Embrace and highly recommend them to my pet parent friends.
Insurer: Embrace
By: Debra
Helpful and diligent
My experience has been very smooth with Nation wide let insurance. There is always someone available to answer every question. They reach out to me to keep me updated on any claims. The process of filling and receiving payments are so seamless and transparent. I truly feel they care and want things to go a smooth as possible for me and my puppy
Insurer: Nationwide
By: Karla