Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Always pays me back directly
Always pays me back directly into my bank account. Has been a lifesaver with some of my dog s operations.
Insurer: Trupanion
By: Sharon
Accurate payments
I have had nothing but timely & accurate payments
Insurer: Trupanion
By: Ro
Excellent fast service
Nationwide has prompt claim service and fast payment for claims which they pay very well.
Insurer: Nationwide
By: Arlene
We are so happy we are with nationwide!!
Nationwide has been quick to reimburse us for any medical bill we have and veryhelpful when I have called with questions. We recommend nationwide to all of our friends and family!
Insurer: Nationwide
By: Brittan
Thankful fo ASCPCA!
Brought our new puppy home and debated about getting insurance or not-so glad we did! At 4-months, she started vomiting, wouldn’t eat and had to stay overnight under vet care with liver concerns. Happy to say she is fine and having insurance took a LOT of worry away while having treatment. ASCPA reimbursed us quickly-no hassle process. Thanks for being there for us during this stressful time!
Insurer: ASPCA
By: Norman
I know my animals are healthier than ever because of Nationwide Pet insurance
I have two cats insured through nationwide, my oldest one Lestat has been there for me through good and bad times. He’s my fur baby and I used to worry about cost when going to the vet, but with help covering him I’m worry free. I pay out of pocket and get a return quickly and easily with Nationwide. Lestat’s family and I’m happy Nationwide helps me take care of him. I appreciate the peace of mind I get from having both pets insured.
Insurer: Nationwide
By: Sara
I reached my deductible and there was no questions asked on my reimbursement.
I really like how when I reach my deductible, I barely get additional questions about my claim. As long as I provide the correct info, I get my reimbursement within 3 weeks or so. It is nice to not have to worry about financials when I take Jackson to the vet - and I can focus on his care. I always joke that my dog has better health insurance than I do - haha!
Insurer: Nationwide
By: Chelsea
Healthy Paws is Paws down, the best insurance company out there!
Healthy paws insurance company is truly as great as advertised. They are honest, hassle free and good to their word. My dog recently had a major knee surgery due to an injury and simultaneously suffered an eye injury. We took our dog for the medical procedures and treatments and afterwards, it was so easy to submit the medical paperwork via the claim online, I initially thought, surely there has to be more to it than that, it can't be this easy. Within a few days, I received an email that my claim was being processed, then within 10 days, I received a check for the appropriate level of reimbursement. Healthy paws insurance was the smartest decision I ever made because they were so easy to work with and it took away the stresses of the financial burdens allowing us to concentrate on taking care of our beloved 4 legged child. Additionally, an insurance customer service rep, personally reached out to us to check on the welfare of our dog. This meant to the world to us and we really appreciated that they actually took the time to check on us assuring us that they will do everything they can to support us. Healthy Paws is truly a class organization. My wife and I even joked that our dogs have much superior medical coverage than even what we have. Thank you Healthy Paws! Please don't change a thing!
Insurer: Healthy Paws
By: Ken
Slow in paying claims
I like that you pay for illness/wellness including heart worm and flea protection. My gripe is the turnaround time for payments. I faxed in 6/12/18 and received notification of payment 7/3/18. I have previously used another pet insurer and their turnaround time was less.
Insurer: Nationwide
By: Carolyn
So helpful, caring, and thoughtful through difficult times
My 3 1/2 year old AmStaff needed knee surgery. Obviously I was upset and concerned for him, but remembered that I at least had pet insurance and that should help my walled! I called ASPCA to review my policy, see what was covered, and ask how to file the paperwork. Their paperwork is easy enough to download online, and mostly easy enough to understand as well. I had questions about filing for a pre-approval, and the woman I spoke with was so kind and helpful and wished me and my dog well and was genuinely sad and sorry he was going through all of this. The pre-approval came back quickly, and everything was as explained. Once I received the paperwork from my vet, the vet sent everything to ASPCA and filed for me directly which was a huge help as well. Within the same amount of time as the pre-approval (maybe a week or so) I was notified that everything was approved/accepted and that I would receive payment. The online system is so easy to use that I wish I had thought to sign up for direct deposit, but the check came fairly quickly. I also did not have to log in to stalk the status of the approval since ASPCA emails me whenever new information on the claim is available. All around, great pet insurance. I wish I never needed it, however it's so nice to know they're here for me and my dog!
Insurer: ASPCA
By: Lisa