Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Thanks for making things easy
We appreciate the ease with which we can work with your company to submit claims and receive payment. Hank's had a rough year so having not to stressed about administrative stuff is much appreciated.
Insurer: Nationwide
By: Deena
Service is exceptional easy to submit and payment is fast.
Service is exceptional, easy to submit and payment is fast.
Insurer: Trupanion
By: Blake
Excellent service!
I get excellent service, from a cheery representative, each and every time I call. If I have to make a claim, I get my insurance payment within 2-3 weeks without hassles or problems. I never worry about my plan or making payments. I'm always kept up to date with current policies and plans. I appreciate this so much. It leaves me time to worry about my pets and their wellness.
Insurer: Trupanion Canada
By: Jayne
Claims process is easy.
Very easy submitting claims and receiving money directly in our checking account.
Insurer: Pets Best
By: Theresa
Great service.
Great service. Always very friendly staff. Payouts right away no waiting Trupanion always works with customer needs and budget thank you Trupanion
Insurer: Trupanion
By: Nimmet
Satisfied
I opened this policy through my employer when we first got for our dog when we adopted her from a rescue shelter. It was later moved to Nationwide. Until recently, our dog has been “rock solid” and we’ve only used the policy for annual checkups, shots, teeth cleaning and monthly heart worm and flea/tick medication. Those claims were paid almost immediately. Over the past couple of months, we’ve been treating a persistent, mysterious infection on our pup’s tail and have made 4 trips to the vet. It took 2-3 weeks to have our claims paid. Note: Our vet files the claims for us. We also had a late-night trip to the local emergency vet because of persistent vomiting and dehydration from ingesting Mupirocin ointment after she unwrapped her tail bandage. Vomit with specks if blood in it is scary, especially when the dog has only vomited once in the previous 6 years. I haven’t filed this claim yet as I’m waiting to see if I’ll have any other prescriptions for Cocoa which have to come from a regular pharmacy. I’ve signed up to have our claim payments wire transferred directly into our account. Nationwide uses Chase Bank for this process. I find having to log into Chase and “accept” the payment a pain in the neck. Other than that, I’m satisfied with our coverage through Nationwide.
Insurer: Nationwide
By: Joanne
Timely, Professional claims servaice
So glad we have Nationwide Pet insurance. Claims are always processed timely. Payments are made electronically. Seamless. I don't need to do anything.
Insurer: Nationwide
By: Marilyn
Quick response times.
There was a delay of several months with our VET getting the claims filed. Once Pets Best received them they were processed immediately. I received the approved amounts within 1 1/2 weeks. Thank you
Insurer: Pets Best
By: Susan
Claim processing is easy.
I've processed many claims though Pets Best. Every time, the process is easy and funds are deposited in a timely manner.
Insurer: Pets Best
By: Lindsey
Easy claims processes.
I'm a licensed insurance agent for a major company and let me tell you, filing a claim with Pets Best was one of the easiest processes I ever dealt with. I had the approval and payment sent out within week. Really impressed, keep up the great work.
Insurer: Pets Best
By: Arsen