Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Fast and easy to submit claims.
Our dog randomly started throwing up blood one morning. We had a new baby in the house and had no idea if the dog had possibly gotten in to something. We took him to the vet. He was in and out of there getting IV fluids and meds for 3 days due to pancreatitis. The claim was incredibly easy to file. I did it from my phone. Payment showed up about 2 weeks after the first vet visit. Couldn't have been any easier. I was really impressed.
Insurer: Pets Best
By: Jennifer
Trupanion did not request invoices
I requested that my out of pocket receipts be reimbursed before facility (that we questioned the death of our girl with). Trupanion called the facility and requested actual invoices, but looking at our submission for same facility, trupanion did not request the actual invoices for what we submitted with our paid receipt. The facility is now going back on an invoice higher than what was submitted to trupanion and expecting us to pay more than 90% of the cost - It's insult to injury. They got paid on the invoice submitted, but we have to pay more than 10% and we can't get reimbursed from our out of pocket $847 when we clearly met the deductible...
Insurer: Trupanion
By: Kay
I'm so very happy
I'm so very happy with this company. We have a 2 year old English bulldog needing expensive orthopedic surgery for an injury. There was never a question about the bill submitted and it was refunded very quickly. Any time I've called with questions, the representatives are informative and polite, answering all my questions. I have highly recommended Trupanion to many animal owners.
Insurer: Trupanion
By: Laurie
No hassle
No hassle; loved that my vet did direct billing.
Insurer: Trupanion
By: Laina
My vet bills directly
My vet bills directly - they submit the claim and only need to pay the difference. It is fast and easy.
Insurer: Trupanion
By: Tracey
Filing was simple.
Filing was simple, and I received confirmation it was received. Then I was notified it would take a bit more time than normal. All of this was greatly appreciated and actually unexpected. Shortly thereafter the final decision was communicated- in my case applied to my deductible. I can't ask for anything easier.
Insurer: Pets Best
By: Joanne
Excellent customer service
Excellent customer service and quick turnaround with payment :)
Insurer: Trupanion
By: Libby
Easy and quick.
Easy to file. Quick payment
Insurer: Pets Best
By: Jim
Very impressed on quick claims process.
Very impressed on how quickly the claims we're processed and I received payment.
Insurer: Pets Best
By: Maureen
Amazed at quick claims handling time!
I am still amazed at how quickly my claims are handled and paid! I had another insurance company for my last pet and it was a nightmare trying to deal with them. Took months to get reimbursed. So so happy I did my research and decided to go with Pets Best for my puppy. I have recommended your company to several friends and relatives. Thanks to all of you for a job well done!!
Insurer: Pets Best
By: Joan