Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Nationwide cancelled our pet's policy and now my epileptic dog can not be covered
Nationwide cancelled our pet's policy and did not provide clear methods of paying for the new policy they enrolled my pet in. The whole situation was confusing and difficult to understand. While they say they enrolled my pet in the new policy, when I logged into their website there was no way to make a payment on this new policy. When I called to inquire about making a payment, they informed me that 30 days had passed at the renewal of the new policy and that I would no longer be eligible to continue our pet's policy, meaning all of his prior conditions would not be covered. Our dog is epileptic, so this was shocking to hear as I had made on-time payments for years. I'm devastated and disgusted. Their website is so awful and difficult to navigate, and they use antiquated snail mail methods to communicate. There were no payment reminders. There's no way to sign up for auto payments. So you have to set a reminder on your calendar to log into their sh*tty website to make a payment, and that's IF their website works. Your alternative is to call and sit on hold for customer service, and you'll wait for 20 minutes just to be told nothing valuable. When I talked to customer service, there was little to no sympathy and zero flexibility in allowing me to make a payment. Now we will have to live with our dog potentially getting sick or needing to go to the hospital for epilepsy and not having any coverage at all. Does it seem worth it? I don't think so. There are hundred other pet insurance companies out there, I'm sure there's at least one that's better. I'm going to try Lemonade.
Insurer: Nationwide
By: Angie Kang
It's been two weeks since I purchased…
It's been two weeks since I purchased pet insurance from your company and I still don't have any information, coverage or any copies of my pets insurance.
Insurer: Nationwide
By: Ninfa Mendez
Easy to access and complete a claim
Easy to access and complete a Claims Form request. Straight forward and easy to upload claims Info and pictures.
Insurer: MetLife
By: customerGlenn
Fast reimbursement and easy to upload…
Fast reimbursement and easy to upload claims
Insurer: MetLife
By: customer
Easy Online Access
Easy Online Access. This was extremely accessible and easy to do. The entire process took less than five minutes!
Insurer: MetLife
By: Tina Purpura
I’m Done
I had no problems the first few years.I've been a customer for 8 yrs.Last year or two I could never get the claims for my two dogs approved because you were never satisfied with the receipts and invoices I sent you.Now I had issues with taking the pics on your app. I took the pics over and over again yet they were never good enough for the app even though they looked perfect to me. I called support and had to talk to someone that I could hardly understand.i was told to email them.i did that and finally got one approved and waiting on payment. Got an email today telling me i needed to resubmit the 2nd claim because the email I sent didn’t have the attachment with the receipts. I pulled up my copy of the email and it’s all on there so I resent it.I forgot to mention that my vet had also sent all the info to begin with. I’m waiting for these claims to go through and after eight years I’m done.What I’m paying is way more than I ever get back and I can’t deal with these issues anymore.It should not be so difficult to submit a claim.
Insurer: Pets Best
By: Kathleen Baswell
So easy to utilize the online…
So easy to utilize the online application.
Insurer: Nationwide
By: Shamera McCurdy Simpson
I am very happy with Pet's Best!
My dog had an emergency and had to be hospitalized in an oxygen tank overnight. Pets Best processed and paid the claim very quickly, much to my relief. I am so grateful for them and would not go back to any of the other insurance companies I have had over the years. The claims process is very easy. It takes about 2 or 3 minutes for me to file a claim online. They respond immediately and keep me updated in the event they need more information. I find the process to be really efficient. The money arrives in my bank account as soon as the claim is processed. No long delays. I am very happy with them.