Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Very easy process to enroll!
Very easy process to enroll!
Insurer: MetLife
By: May Lazaro
Satisfied Customer
I filed a claim through the website and it was easy to navigate and upload my receipt. I received a decision and payment within a week. I have had a few claims this year and they have all been handled well. Thank you, PetsBest! "
Very quick decision on my claim
Very quick decision on my claim all done in less than a week from submitting to getting the payment.
Insurer: MetLife
By: Scott
Easier than human insurance
I wish human insurance was this easy! Our cat needed all of his teeth removed due to stomatitis. I uploaded our final invoice and had my claim processed in just over a week. After the deductible the surgery was covered. I feel so much better knowing we can care for our pets when things get expensive.
Insurer: Pets Best
By: Kristen
The reimbursement was very fast
The reimbursement was very fast. I was happily and gratefully surprised!
Insurer: Pumpkin
By: Robert
I signed up for spot insurance when i…
I signed up for spot insurance when i got my french bulldog puppy. He is 7 months now and i have submitted quite a few claims with no issues at all. They were completed within 3 to 5 days and i got the payment within a day of the completion. Also any questions i have i just call and they are all so friendly and helpful. Im very happy with this company.
Insurer: Spot Canada
By: Andrea
Response time is decent
Response time is decent. Direct deposit refund is quick after claim's completed. I don't like the drop down menu options for reason for claim. Everything doesn't fit into the options, and there is no option for 'other' to explain on the initial drop down.
Insurer: Spot
By: SF
No issues with claim process
No issues with claim process. Simple process and quick payment!
Insurer: MetLife
By: Nick