Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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When we signed years ago
When we signed years ago, we were told things would process with in 3-5 days. We have never seen that heppen lately. payment is awesome auto depoit
Insurer: MetLife
By: Tony Roof
I still have not received my refund of 34.56
I still have not received my refund, it upset about that other than that everything is good
Insurer: MetLife
By: Patsy
The ease of turning in an insurance…
The ease of turning in an insurance voucher for payment. I like how every part of the process is explained and the speed in which the claim is dispersed. I will continue to tell everyone I know about your company's pet insurance
Insurer: MetLife
By: RAMONA GILMORE
They make it easy
They make it easy! It was so fast to get reimbursed.
Insurer: MetLife
By: MELANIE WOLFERT
Easy and Quick Response
Thankfully, I have not had to submit a claim before, but when I did, it was very easy to upload the doctor's notes and receipt from our emergency visit. Spot was quick to respond and validate our claim. I appreciate the ease and quickness that Spot offers.
Insurer: Spot
By: Erica Davis
Claim submission is simple and quick
Claim submission is simple and quick. Payment was fast and direct deposit with account on file is great. Very happy to have MetLife Pet Insurance.
Insurer: MetLife
By: George
Highly recommend
I got insurance on my puppy thinking I would probably never really need it. When he got sick, I was so thankful I had it. It was one less thing to worry about during a very difficult time. My pets will always be insured from now on. It is easy to submit invoices online and the E Vet actually ran the insurance for me. You can't get any easier than that. Trupanion covered what they said they would and my checks came quickly. I would recommend them to anyone!
Insurer: Trupanion
By: Angela
Quick and uncomplicated claim Service
Quick and uncomplicated claim Service. Reasonable cost.So glad I got pumpkin when I got my Skye. Made it unnecessary to decide between my pup and my bank account. My pup will always win, but pumpkin made it easier. Thanks pumpkin!
Insurer: Pumpkin
By: Debb
Had emergency surgery for my Yorkie and…
Had emergency surgery for my Yorkie and it was approved in a day and paid the next day. Never had any problems getting reimbursed immediately.
Insurer: Pumpkin
By: customer
The customer support team is…
The customer support team is exceptional. They are consistently helpful, addressing my questions thoroughly and resolving claim issues quickly. I’ve also had a seamless experience with refunds, which is a refreshing change from the usual frustrations associated with insurance.
Insurer: MetLife
By: Mary