Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo
Delaney was very helpful and friendly
Delaney was very helpful and friendly. Walked me through the process and even will send me forms via mail.
Insurer: Prudent Pet
By: Sean
Terrible customer support
I literally just want to log in, but the website directs me to authorize my login by clicking a link an an email it sends me. No issue, except that the link takes me to a page that says the link is expired or invalid - every time, regardless if I click it immediately. So I will choose customer support chat bot then. But the chat bot ends up just saying that due to high volume, the chat bot is not available, and to call the phone number. I've called the phone number and I am on hold with an estimated wait time of 45 minutes. I remember last time I needed something from Pets Best something similar happened and I was on the phone for over an hour. The technology and service for Pets Best is terrible!!! I get a discount through my work insurance but I do not know if it is worth it. Is this a real company or an entrepreneur that completely failed at scaling the tech and service operations and it is now completely bombing ? I just googled it and people posted on reddit about this 2 months ago and it's still not fixed. Definitely changing my provider next open enrollment...
Insurer: Pets Best
By: Jason
The representative was professional and…
The representative was professional and helpful and knowledgeable
Insurer: Nationwide
By: michelle evans
Great Service
Easy site to submit claims. Fast processing of claims. Full explanation of what was covered and what was not. Live MetLife Pet Insurance!
Insurer: MetLife
By: Karen Roth
Easy to submit claims and quick refund
Easy to submit claims and quick refund
Insurer: MetLife
By: customer
We tell everyone to sign up with you-
Inexpensive- well educated employees to answer and explain Tato benefits and issues on their thoughts of my next steps to take with my dogs treatment
Insurer: MetLife
By: Tina
I am beyond grateful for MetLife pet…
I am beyond grateful for MetLife pet insurance. My three year old fur baby became very ill and I had to take him in to the local pet hospital two times in one day then he was hospitalized. I had an extremely hefty vet payment afterwards. MetLife processed the claim within 4 days. All o can say is thank goodness for MetLife and I recommend them to everyone I talk to. You never know when you will need them but are so grateful that you have them in your corner. Thank you MetLife for allowing my baby to get treatment and start healing!! ❤️🩹
Insurer: MetLife
By: Traci Williams
Spot has always been good to my pups…
Spot has always been good to my pups and would recommend to anyone
Insurer: Spot
By: Reuben Acero
I couldn't be happier with Met Life
I couldn't be happier with Met Life. my dog has had a couple of injuries since we brought him home last April. met life is clear about what paperwork they need from you and the vet in order to process the claim, so there's no back and forth delaying their claims review. They let you know when they receive the claim and keep you updated as far as when to expect payment and they are very accurate and quick in processing the claim, In no time, you found the payment deposited to your bank account. I searched a long time when trying to decide what pet insurance would be best for me and my dog. I am so very glad I chose Met Life!!
Insurer: MetLife
By: Nancy Rock