Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy and friendly to use
Easy and friendly to use. No extra gadgets or fussing with app to complete claim.
Insurer: MetLife
By: customer
MetLife is an amazing company with…
MetLife is an amazing company with excellent customer service and easy claim process.
Insurer: MetLife
By: customerClaudia Knight
MetLife Pet Insurance has been incredible.
MetLife Pet Insurance has been — and continues to be — the best fit for me and my poodle. Whenever I call with a question, the representatives are courteous and polite. They even ask about my poodle by name, which I really appreciate. I did have one issue getting a refund on time, but it happened during the holidays, and they explained that they receive a high volume of claims during that period. Other than that, everything has been great. All in all, I give MetLife Pet Insurance 10 Gold Stars.
Insurer: MetLife
By: Lynniecia Grey
Very easy to file a claim and very…
Very easy to file a claim and very quick to get a response
Insurer: MetLife
By: customer
Metlife insurance experience was great…
Metlife insurance experience was great for my pet and myself. Great customer service and easy claim submission. Clear documentation on the claim processing status and good response time
Insurer: MetLife
By: customer
I started late in October of 2025 when I signed with sonnet ins. therefor my experience with Sonnet Ins. has been good but limited
talking by phone with one of your agent has been very helpful
Insurer: Sonnet
By: graziano venier
Very simple process
Very simple and easy and did not take a lot of time to sign up to get the pet insurance. I needed it for my dogs.
Insurer: Nationwide
By: customer
The response time and keeping me…
The response time and keeping me updated on the claim status were superior!
Insurer: Fetch
By: Marti Burgan
Response to questions was good
Response to questions was good. Explanations of claim were explained well.
Insurer: Spot
By: Susan Smith
Always keeping the client updated with…
Always keeping the client updated with what's going on. Also pretty prompt with claim payment
Insurer: MetLife
By: Lisa Valentino