Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great service!
The app is super easy to navigate and the customer service has always been helpful and responsive. Friendly service and easy process to submit claims and receive reimbursement. I’m very happy to have gone with MetLife for my pup!
Insurer: MetLife
By: customer
Timeliness of processing has…
Timeliness of processing has significantly improved since last year! Well done!
Insurer: MetLife
By: customer
Quick process to submit a claim and…
Quick process to submit a claim and payout.
Insurer: MetLife
By: Joe Benadum
First time for purchasing pet insurance
Kia was extremely patient and answered all of my questions very well. Gave great information on how the insurance works.
Insurer: Nationwide
By: Chris
Amanda was great and answered my…
Amanda was great and answered my question quickly
Insurer: Fetch
By: Barb Jessup
Renewed my faith that the process can work
This is my third claim filed and after a disaster of a 2nd claim this went smoothly and timely. You have renewed my faith that claims can be completed in a timely manner.
Insurer: MetLife
By: Mary
Great Customer Service
Great customer service Very friendly and quick as well as easy to file claims ! Always asks about Giovanni
Insurer: Spot
By: DeAnna Campolungo
Thank God for Metlife
Thank God for Metlife, without you I'd be broke. Very easy to file claims , also quick turnaround.
Insurer: MetLife
By: Lee Family
Please DO NOT use any services from Sonnet Insurance
Please DO NOT use any services from Sonnet Insurance; they will never give you a refund. They will only send an email claiming a refund has been issued, but you will not actually receive one. (No transaction ID, no details.) It's unimaginable why a company like this can operate in Canada.
Insurer: Sonnet
By: Alan Lee
Insurance has been great to us
Insurance has been great to us. Fast recovery on our insurance claims
Insurer: MetLife
By: Joyce Wilson