Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Quick response
I was very impressed with how fast my claim was processed. I was reimbursed in 6 minutes. Outstanding service. Will recommend to my friends.
Insurer: Pumpkin
By: Linda
Easy and fast
Easy to use app and realistic turnaround to resolution
Insurer: MetLife
By: Chiara
Submitted claims
I have submitted claims that, without clear justification, are being asked for additional documentation. When something is missing, the follow-up emails do not provide enough information explaining why the requested documents are important.
Insurer: MetLife
By: Herminia Gutierrez
Met Life has been very successful…
Met Life has been very successful submitting claims and standing behind their work.
Insurer: MetLife
By: customer Brenda S
Always very helpful and answer all my…
Always very helpful and answer all my questions thoroughly
Insurer: Pumpkin
By: customer
Don't choose this company if you need same day service.
I was promised a direct payment to my vet clinic for my pet’s surgery, to be paid on the day of the procedure once it was completed. However, after the surgery, Healthy Paws was suddenly unable to process the direct payment as promised. I spent hours trying to reach someone who could actually explain what was going on, rather than reading from a script. In the end, I was forced to pay the full cost myself. I was reimbursed two days later, but that defeats the purpose of having pet insurance. Insurance should be there for situations where the upfront cost isn’t feasible. The lack of communication and follow-through made an already stressful situation much worse.
Insurer: Healthy Paws
By: Kelly Corbett
Great Insurance
My dog has had multiple health issues; IMHA, chronic pancreatitis and recently had a ACL repair to name a few. Healthy Paws has honored our policy every single time without issue and paid the claims within days. Very pleased with the insurance and customer service!
Insurer: Healthy Paws
By: Donna G
Don't look any further you found the best pet insurance out there...
I always rave about MetLife for pet insurance and have gotten you other customers. When a claim is submitted they are processed very quickly and money back into my act within 2 weeks usually shorter, I have had 2 other pet ins and had to fight to get my money I would say 95% of the time there are no issues at all, easy to talk to, any issues get fixed usually while I'm on the phone and the people you talk to are very pleasant. I recently had an issue with a bunch of claims that someone only uploaded the last page of the bill instead of everything I sent so all my claims were being denied... evidently they are getting fixed because I have not been able to resubmit them and claims are being processed. Metlife is the best pet insurance out there I have 6 of my 11 babies on there so far.
Insurer: MetLife
By: Valerie Bracey