Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Peace of mind when you have an Insurance
When I was on a vacation this Summer my dog had an emergency and I did not hesitate even for a minute to ask my brother to take him to a veterinarian , because I knew Pets Best was gonna be there when I needed. Sure enough, when I submitted the claim, Pets Best reimbursed me in timely manner.
Insurer: Pets Best
By: VTV
Healthy Paws is GREAT
Healthy Paws processes all claims really quickly and with EFT the payment is in my account shortly after I make a claim . They rarely ask for additional documentation and they do NOT deny the legitimate claims they receive. If they have a question, they let you know and it is always easy to resolve. Over my life having dogs, I have used 2 other Insurance companies and Healthy Paws is FAR superior. Four Paw UP
Insurer: Healthy Paws
By: Karen Heald
Reimbursement Shouldn’t Be This Difficult
I ordered a six month supply of Simparico Trio (a routine medication) for my dog. I supplied copies of what I was given on my online order. I made several attempts to provide what was asked. Each response was I had not provided enough documentation. I made three trips to my vet asking for more documentation. They said MetLife never contacted them even though their email to me stated they did. My vet did not know why MetLife was being so particular. My vet supplied me 18 pages of documentation which I forward to MetLife. Still not good enough and kept threatening to close my claim. This ordeal made me think twice about staying with MetLife. So definitely this was not a positive experience.
Insurer: MetLife
By: CAROLINE
Worst insurance ever
Worst insurance ever. They don’t reimburse for anything. My dog was insured and I was told my coverage included end of life expenses but when I submitted the claim they said my policy didn’t cover it. It was bad enough that she passed and having your insurance deny reimbursement was a kick to the gut. Do yourself a favor and get any other insurance! Get Nationwide or Lemonade…. Anything but this company.
Insurer: ASPCA
By: DC Clark
Peace of mind when you need it
I kept Spot for years when I didn’t need it for the unfortunate moment recently when I totally did need them. Thank heavens I did. They processed my claim promptly, which now allows me to invest in some rehab for my poor pup. I might not have been able to afford that if not for Spot. Thanks, team!
Insurer: Spot
By: Casey Martin
The claims process is very easy
The claims process is easy, streamline and painless. The customer service team is kind, knowledge and helpful
Insurer: MetLife
By: Lisa Wright
This is a cheating company!!!
If the system allows, I would give zero or negative score. This is a cheating company. You will never be able to get any reimbursement for any claims. Here is what happened to my case, 1) They keep on asking for more dcotor documentation, but they never told you what was more required. Yeap, they just wanted to run out of 90 days and drop the case 2) Secondly, they never review the case carefully. After I pointed out why the items on my claims not qualified, they admitted there were some mistakes on their side. However, they changed mind again on my first claim because it was barely out of 90 days because of #1. Who gave 5 starts???
Insurer: Healthy Paws
By: Pete
Great customer service
Great customer service Paid the claim quickly and Fairly
Insurer: Healthy Paws
By: Michael Guziewicz
I’m very pleased with MetLife Pet…
I’m very pleased with MetLife Pet insurance great customer service and knowledgeable. Very friendly voices on their end.
Insurer: MetLife
By: Sandra Short
Good No Pressure Experience
My representative was very polite, personable and professional.( Manny) Thank you!
Insurer: Nationwide
By: Dorothy Webber