Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Healthy Paws claim process…
Healthy Paws had excellent claim starting information on the home page. What was not covered on the home page was quickly relayed through email by customer service. The claim was quickly reviewed and approved with limited additional information needing to be sent. I can not thank Healthy Paws enough for their help and understanding during this trying time.
Insurer: Healthy Paws
By: E. Orozco
Friendly and helpful agent
Agent was very helpful with a new pet policy, appreciate him finding a retiree discount for my company.
Insurer: Nationwide
By: Doug Kuriki
Great Customer Service!
Alex was very helpful and patient
Insurer: Nationwide
By: customer
Great support staff and customer…
Great support staff and customer service - were super helpful, and processed my claims fast. Definitely would recommend.
Insurer: Spot
By: Chris
Outstanding representative
The representative was kind, knowledgeable and compassionate.... Aileen. I am happy with the initial service received where she explained whatever question I had regarding my initial enrollment for my 2 furbabies. Thank you.
Insurer: Fetch
By: Lucy DAmbrosio
Incredible Impressed
I am so impressed with how fast the claims are processed & paid out. A very easy process & it's also easy to access customer service.
Insurer: Spot
By: Jody Strickland
I feel the plan works for me and my…
I feel the plan works for me and my dog. Fast response from customer service. No issues
Insurer: Pumpkin
By: Maria Alvear
easy to use website and fast claim…
easy to use website and fast claim service
Insurer: MetLife
By: customer
Wonderful Assistance!
Christina was absolutely wonderful and helped me before with so much information before i called back to finally get on the plan. She was thorough and very knowledgeable and was willing to answer all questions and provide information.
Insurer: Nationwide
By: Jazlyn