Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Art was great
Art was great. He helped me find another policy. I am upset that the coverage my dog received is no longer available. Genetic coverage and internal things like cancer not covered. As pets age things happen and now no coverage for those things. You forget about the senior dogs. Do better.
Insurer: Nationwide
By: customer
Best pet insurance for my 2 Dogs a Shih Tzu and Goldendoodle
I have had a great experiance with my Veternarian Stockbrige Animal Hospital with excellent service and Best Pet insurance. It was easy to submit claims . All claims was reimbursed within 2 weeks Highly recommended
Franklin was super nice and transparent…
Franklin was super nice and transparent with me, he was beyond helpful. I genuinely appreciate his help.
Insurer: Nationwide
By: customer
You are making too many mistakes which…
You are making too many mistakes which is not only costing your customer money, but wasting our time. Your hold times are too long.
Insurer: Healthy Paws
By: Chute Adrienne
Great claim turnover time
My claim was completed in just a few days. In addition, customer service is always exceptional!
Insurer: MetLife
By: Mary McKenzie
Best care and coverage
This hospital has the best care ever. This insurance keeps up great communication with claims processing and is caring enough when our other dog didn’t survive cancer they sent a condolence card.
Insurer: Pets Best
By: John
Clear and Easy to Use
Layout was very clear and interactive portion was easy to use. Information was pretty clear and I like that you were able to switch information back and forth to compare pricing and coverage easily before choosing.
Insurer: MetLife
By: debmwright
Disappointing Experience With Wellness Visits
Even when a visit is clearly a routine wellness check, PetsBest treats it as an illness if the vet prescribes or even mentions any medication. They don’t care about the explanation —just the medication name on the paper. This leads to denied claims and unnecessary headaches. Really disappointing and frustrating experience.
Really impressed with Trupanion's claim process!
Really impressed with Trupanion's claim process, paying the veterinarian directly and the ease of the entire process. Just knowing Trupanion has us covered for those unexpected emergencies is such a stress reliever! I am extremely happy with Trupanion's service!
Insurer: Trupanion
By: Dexter
The experience filling out the application
The experience filling out the application was smooth and wasn't hard to understand. It didn't take to long and seemed like all my questions were answered for now. Waiting for my approval email to come and my S'mores will be all set.
Insurer: Nationwide
By: customer