Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Rebecca
Rebecca, cust. serv. rep, answered all my questions. She was very helpful.
Insurer: Prudent Pet
By: KJVOLLEYAHOO.COM
Mostly good experiences
I've had mostly good experiences. At one time claims we're taking a very long time to process and I had to keep calling on the same one to find out what was going on. I don't send many claims and never meet my pet's annual max. So when I do send them and there are issues it is frustrating. But as of lately the process has been ok.
Insurer: MetLife
By: Kim
Site was fairly easy to navigate
Site was fairly easy to navigate. Information was presented in an easy way to understand
Insurer: Nationwide
By: Deb D
I have had the best customer service…
I have had the best customer service for all of my inquiries. Getting new pet insurance has been so easy and my pets are very well taken care of. Thank you for all you do.
Insurer: Nationwide
By: Carrie Yeager
I am 69
I am 69 had many health problems needles to say I don’t understand any new technology I was very lost and at times rude the man I spoke with was a saint kind patient very helpful I felt he listened to my babble and waited till I finished and then he would try to explain everything to me he really made my day brighter
Insurer: Sonnet
By: Cathy Gowen
Not sure if I choose the correct…
Not sure if I choose the correct company for my angel. Not one of your representatives called after the policy was made . What a shame .
Insurer: Pumpkin
By: Bella
Our recent trip to the emergency vet…
Our recent trip to the emergency vet was scary, stressful, and expensive. Thankfully, our 11-year old Bichon was given the excellent care that she required and knowing that we had Healthy Paws insurance for her gave us the reassurance to go ahead with the treatment needed to bring her home. Submitting our receipts couldn't be easier, and our reimbursement arrived within a week of her ordeal. I would recommend Healthy Paws for any pet parent that is looking for peace of mind and the ability to offer quality care for their beloved pet.
Insurer: Healthy Paws
By: Cyndi M.
Simple claims submission!
The claims process is super easy to use. Love the app as well
Insurer: MetLife
By: Kim B
I had several issues getting a claim…
I had several issues getting a claim approved
Insurer: MetLife
By: customer