Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I got my questions answered in a short…
I got my questions answered in a short amount of time. Thank you!!!
Insurer: Nationwide
By: Lisa Boulay
Very happy fast and good service.
Very happy fast and good service.
Insurer: Spot
By: Patricia Lopez
Everyone seemed to jump on board when…
Everyone seemed to jump on board when just recently finally used Fetch. My Yorkie was very sick the bills were piling up into the Thousands. Thank goodness I invested in Fetch. My rep Amy walked me through the process to get reimbursed and was so very helpful to me. I highly recommend Fetch to anyone out there that is considering insurance for their pet.
Insurer: Fetch
By: Marie T EISENHAUER
Excellent Service
Josh was very pleasant and easy to talk to. He was very propt. Great Experience
Insurer: Fetch
By: Cynthia Martin
Rebecca was friendly and knowledgable
Rebecca was friendly and knowledgable. She spent the time necessary to help me coose the best plan for my dog and situation.
Insurer: Prudent Pet
By: Maggie
Good service
Good service, fast decisions, you can email and get a return response with a quick turnaround time.
Insurer: Spot
By: Lenni
Terrible follow-up and pure lack of customer respect
I have been a long time pet policy holder at Nationwide. Apparently they changed the structure of their policies and although I agreed to the new terms, the policy renewal payment was not processed. I never received any notification of the lapse and when I discovered this, I contacted Nationwide to follow-up. They treated my pet as a new policy holder and had no consideration for me even though my second pet had coverage. BTW - their coverage is awful
Insurer: Nationwide
By: Patricia Jacobs
Josh did a great job explaining…
Josh did a great job explaining different options and helped me find a couple of great plans for my dogs!
Insurer: Fetch
By: Jim Pierce
Insurance Claim
The process to file my claim was quick and easy. And the reimbursement was very quick! Thanks for the great customer service!
Insurer: Fetch
By: Dave