Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast & Easy
The whole process of submitting my claims, hearing back, & receiving my refunds is always easy and fast. Much appreciated help during tough times.
Insurer: Fetch
By: Corina
Extremely Welcoming and Helpful
Stephanie was SO helpful! She answered all my questions and when I called back she was able to help me process my policies and answer any other questions I had regarding the portal and discounts. I feel super comfortable signing up for this insurance and I'm grateful for the positivity and kindness.
Insurer: Prudent Pet
By: Keri
Embrace is Bad business
My dogs were covered with Embrace not once but twice and the second time they were covered I filed a claim, and it was denied due to not having an ortho exam on file. When I took this plan on, I asked about the ortho exam and was told that it was not need since I once had a policy with them, so they denied my claim and replied to my oldest furry baby condition was preexisting and he in a holding pattern because of not having the ortho exam. I pay more for pet insurance then I do for my Medicare or to be lied too and never to get a return follow-up call as requested. Buyer beware My review stands as I stated. Got an email from Embrace that contradicts everything said in this reply. Which leaves me to have suspicions about business practices. I would never refer anyone to Embrace that care for their pet(s). Either way Embrace didn’t provide enough information so that I could make an informed decision.
Insurer: Embrace
By: Victor
Awesome customer service…
I found similar coverage at a lower price. Love that! Also, the customer service has been phenomenal. I love speaking to an actual person. Stephanie helped me with so many questions while I was deciding to make a move. Quick responses and friendly service. Can’t beat that!! Thank you, Stephanie!
Insurer: Prudent Pet
By: Dog Mom
Their website literally does not work
I enrolled in a plan but ended up cancelling within a matter of days because their website literally does not work. I registered and created an account, but it then required me to enter a six-digit code because I was using a "new" device (even though it was the same device I used to create the account just minutes previously). It took 15 minutes for the code to arrive, and when I went to enter it, the website said it had already expired. So I tried again, and the same thing happened. I called and told them I was cancelling effective immediately. This is absolutely inexcusable incompetence. It's a shame that this organization is using (and sullying) the ASPCA name.
Insurer: ASPCA
By: WY
Customer service was great with getting…
Customer service was great with getting back to you and website was easy to navigate!
Insurer: Prudent Pet
By: samdilorenzogmail.com
Great service
Great service. Quick response. High level of professional conduct.
Insurer: Pumpkin
By: Charles
Quick and easy
After understanding what was covered and what is needed for claim submissions and setting my reimbursement as Zelle deposit… Filing Claims is super easy and quick. I am very please with my choice to have MetLife for my two fur babies
Insurer: MetLife
By: Sandra Lopez
Avoid them like the plague
1. I was forced to purchase a new policy for my pet regardless the amount of times I explained to CS (phone, email and chats) that I never received any communication about cancellation of my policy. 2. Now I am basically throwing money to the air because you guys will find any reason to not cover conditions he was covered for under our original policy. 3. As a loyal customer since 2017 this left me with a very bad taste in my mouth and shows you guys only care about profits not people or their pets. 4. You may need to give coaching to the people responding on your site: zero empathy, understanding and very unprofessional.
Insurer: Nationwide
By: Luis Gonzalez