Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,075 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,794

Customer Service 77,075

Price Satisfaction 23,536

Other 15,658

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74531 - 74540 of 77075 results

April 13, 2018

EXCELLENT SERVICE AND CUSTOMER SERVICE IS TOPS

THE EMBRACERS ARE VERY HELPFUL, NOT AS TYPICAL INSURANCES ADJUSTER LOOKING FOR LOOP-HOLDS, SO AS TO NOT HAVE TO PAY A CLAIM. i HAVE HAD A FEW CLAIMS WITH CASSIE, MY 1 YR OLD ST BERNARD. TH REFUND WENT DIRECTLY TO MY BANK ACCOUNT. THANKS AGAIN FOR BEING THERE.

Insurer: Embrace

By: John

Useful

April 13, 2018

There are not enough words to express my gratitude to the staff at Embrace

The staff at Embrace is wonderful, not to mention the benefits are as well. I decided to get pet insurance for my girls after a long costly battle with kidney failure in my lab. Not in a million years did I think I would need it as soon as I did.. my golden retriever was diagnosed with lymphoma 7 months after my lab passed. The staff was so helpful and sent kind messages to me when processing Nyla's claims. Not even two years later and two rounds of chemo, which was covered, my Nyla had to be put to rest. I sent the last of her claims this week. With every confirmation email of receipt, I received a personal message from the processors. Embrace also lit a candle in Nyla's memory it had been very hard but Embrace has made it much easier on me. Thanks so much Embrace! I recommend you to all my friends with pets.

Insurer: Embrace

By: Lisa

Useful

April 13, 2018

Pets best is garbage when it comes to handling claims in a timely fashion.

Pets best makes it sound like they handle claims quick and easy with little hassle. That is far from the case, I have been waiting two weeks, and there has been absolutely no progress made. They almost act incompetent to stall out the process as long as possible. If they need info, they don’t contact you. They just wait until eventually you call to see about the progress of the claim. I literally had to hound them, I’m talking at least 5 phone calls cuz they kept saying they didn’t receive a fax. They come up with one bs story after another. My advice would be to use ASPCA for insurance. They don’t cover as much but they don’t jerk around and handle their business appropriately.

Insurer: Pets Best

By: Ryan

Useful