Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I made mistake taking this insurance for my dog it cover nothing
Big mistake taking this company animal insurance. Even though I told embrace I wanted review of claim in paper, they still send me email.
Insurer: Embrace
By: Ann
Pets Best ROCKS... easy, quick, and they covered exactly what the policy stated with no hassle at all! Great job, Pets Best!!!
We visited our veterinarian on Monday for the annual routine check-up and vaccinations. I filed the claim on Tuesday, and by Friday, the direct deposit was already being processed. Now THAT is what I call excellent customer service!!!
Insurer: Pets Best
By: Victoria
The decision to go with Healthy Paws Pet Insurance has proven to be a fantastic one...
Healthypaws has been fantastic to work with. We recently had to have some fairly serious exploratory surgery for our Chihuahua mix to see if there was any cancer. Fortunately the results were very good, and our dog is now healing quickly. We were so impressed with Healthypaws from the very beginning of our relationship last Fall. Great communication, the simplicity of claim submission, efficiency of claims management, speed of reimbursement, and then the personalized follow up. We could not be any happier with this program.
Insurer: Healthy Paws
By: Craig
Excellent,
Excellent, competent and fast service. Thanks!
Insurer: Trupanion
By: GEORGE
Excellent customer service!
Excellent customer service!!
Insurer: Trupanion
By: Rose
Amber was such a pleasure dealing with my questions and was very helpful with all my needs!
Amber was such a pleasure dealing with my questions and was very helpful with all my needs!! Go Amber! She needs a raise!
Insurer: Trupanion
By: Patricia
Cecelia had a great sense of humor and was a delight to deal with.
Cecelia had a great sense of humor and was a delight to deal with. Knowledgeable and so friendly.
Insurer: Trupanion
By: Edward
We just had a wonderful experience
We just had a wonderful experience with your company dealing with our claim for our dog, Norman. Very fast, very helpful. We are so thankful!!
Insurer: Trupanion
By: Erin