Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This was the best decision that I made getting Nationwide Pet Insurance for my dogs!!
This insurance is Great and Very Responsive!! I would highly recommend Nationwide to any pet owner that is looking for pet insurance.
Insurer: Nationwide
By: Ann
The best customer service!
Any time I call or send in a claim, they are always detailed and helpful with whatever questions I have.
Insurer: Embrace
By: Kara
Thankful for Embrace
I have 3 dogs but Petey is my oldest Mini Schnauzer at 12 years. This year I have really had to use the insurance as Petey has suffered from back issues. Having Embrace has allowed me to be able to say yes to a CT scan to try and determine the problem, they covered a wheelchair for his use when need be and now are covering acupuncture treatments which are allowing him to keep some quality of life and be able to get around. Their reimbursement time has gotten shorter and I'm amazed at how quick it is sometimes. I'm thankful I have insurance on my boys and for me Embrace is the best.
Insurer: Embrace
By: Janice
Pets Best was the best decision I ever made on behalf of my pet.
When I adopted my dog 3 years ago, I knew I wanted pet insurance. My friends and family were always paying high vet bills for common pet problems so insurance was a no brainer for me. I reasearched a number of companies and decided Pets Best offered the best value comprehensive coverage. I've never regretted my decision to be a PB customer. The customer service is amazing, the coverage has saved me so much over the years, and there's no price you can put on the peace of mind, knowing you can afford unexpected vet visits for your furbaby. I'd love to provide a specific testimonial but after Pets Best has been there for my dog for demodectic mange, a few unfortunate accidents like being electrocuted by stray current from a street light, and numerous allergy issues (they paid for an allergy test and shots!), I couldn't imagine a life without them in my corner. They are quick to pay, completely emphatic, and easy to work with. They are truly the best.
Insurer: Pets Best
By: Ally
Everything went so smooth.
So glad a friend told me about her dog insurance. They were so fast with a reply to my claim. I recieved emails right away.
Insurer: Nationwide
By: Becky
It takes 15-16 days to process a RX refill!
It takes 15-16 days to process a RX refill! That's not very prompt service.
Insurer: Trupanion
By: John
Alyssa was patient when I needed to vent from my first phone conversation with Trupanion.
Alyssa was patient when I needed to vent from my first phone conversation with Trupanion. She answered my questions. Now, I'm going to see how Trupanion responds to my claim to make a final decision if I continue my insurance for my cat. This is the second pet I have had on Trupanion insurance and I've never made a claim before. I've been consistent with my payments for many years and very unhappy with my first phone conversation recently that I had with Trupanion.
Insurer: Trupanion
By: Joan
Patrick was especially friendly & interested - asking about my pet using her name Lady and discussing the special “rabbit only” diet she’s on now - and signed off asking me to give her a pet from him.
Patrick was especially friendly & interested - asking about my pet using her name, Lady, and discussing the special “rabbit only” diet she’s on now - and signed off asking me to give her a pet from him.
Insurer: Trupanion
By: Nancy