Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent Pet Insurance Company
My dog has a sensitive stomach and was hospitalized for it twice now. Healthy paws makes it easy to file a claim and is fast with reimbursement. They have excellent customer service. I highly recommend using them!
Insurer: Healthy Paws
By: Debra
Never had an issue with my little Lady
Our dog was diagnosed with DM (degenerative myelopathy). My wife and I submitted multiple claims for her from the standard checkup all the way up to having an MRI done on her. The staff was nothing more than professional and when that fateful day finally came around the card, sent to us which was signed by the persons that had processed her previous claims, made us feel that we made the right choice in choosing Embrace for our little girl.
Insurer: Embrace
By: Dwayne
Nationwide insurance was the best decision we made for Charlie
Nationwide’s service has been excellent. We couldn't be happier with the wellness plan we chose for Charlie. I recommend Nationwide to anyone who has a pet.
Insurer: Nationwide
By: Pandie
Love working with Nationwide for my Pet Insurance
They were fast in processing my claim and payment. I was able to have it direct deposited into my bank account. I love working with this company for my Pet Insurance claims! They also send out rewards, newsletters with tips and email promotions which I enjoy receiving.
Insurer: Nationwide
By: Cynthia
Not only just Ashley but everyone at trupanion no matter when or how I called them they're always polite nice and helpful.
Not only just Ashley, but everyone at trupanion, no matter when or how I called them, they're always polite, nice, and helpful. You can really tell that they love pets in the way they help you.
Insurer: Trupanion
By: Jung
So easy to work with.
So easy to work with. Claim was processed very quickly. I was pessimistic to start and figured there would be some loophole that this claim would not be accepted but was very pleasantly surprised not only that it was covered but in the expedient way it was managed. VERY easy and I am already recommending Trupanion more to my clients.
Insurer: Trupanion
By: Sara
We had a conversation about his chihuahua and how old he was 22 years old.
We had a conversation about his chihuahua and how old he was 22 years old. He was great to talk to.
Insurer: Trupanion Canada
By: Patricia
Customer service is top notch!
Customer service is top notch!
Insurer: Trupanion
By: Janna
We love Trupanion!
We love Trupanion! Your Response Time and Customer Service are excellent! We have already recommended you and will continue to do so. Many thanks!!!
Insurer: Trupanion Canada
By: Linda
Claim reimbursement can be confusing but Latonya worked me through it.
Claim reimbursement can be confusing but Latonya worked me through it.
Insurer: Trupanion Canada
By: Mike