Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent Service
I am so glad I got Embrace for my two dogs, Sochi and Kimi. They have been covered since birth and are now 4 years old. Embrace makes submitting claims a breeze and their response time is amazing. I’ve only had to call a few times, but each time, they made me feel like my dogs were the most important thing. I have been so happy with my coverage and have recommended them to everyone I know that has pet babies.
Insurer: Embrace
By: Janel
Healthy Paws makes healthy dogs easy!
Over the course of the last year and a half we have had many issues with one of our dogs, RJ, a big loveable golden retriever. We spend half of the year in the US and the other half in Spain and during all the travel, climate changes, allergy triggers and countless other things, RJ was not fully healthy. We saw multiple vets in both countries, as well as a couple specialists. After many medication trials and diet changes, we finally have RJ's health under control. What would have been totally out of control bills for all the testing/office visits/medications/food changes was the easiest experience using Healthy Paws. We simply upload the invoices, type in a few details and a check shows up in the mail shortly after. I can not express the piece of mind this gave us, seeing the invoices coming in, knowing we were covered. I truly would never have a pet without Healthy Paws. They went out of the way to email me and check on our dogs health out of genuine concern for the pets and us the owners. I would recommend this company to anyone, for piece of mind and comfort knowing you'll never have to decide between treating your best friends due to cost.
Insurer: Healthy Paws
By: Denise
The absolute best pet insurance available!!
Excellent service and affordable! Very courteous staff. Very efficient with claims processing!
Insurer: Embrace
By: Becky
Amazing insurance for my 4 legged furry friends.
Nationwide provides excellent customer service. Their staff are courteous, timely, and responsive to the medical needs of my pets. Unfortunately I incurred major medical expenses for my golden retriever. Nationwide processed my claims within 10 days. I am so thankful for nationwide. They allow me to make medical decisions without the stress of going into a financial hole.
Insurer: Nationwide
By: Mary
Very helpful over the phone
This was my first claim and it did take a bit longer as they needed to look over Dash's medical records but they kept me up to date and paid in a timely manner. Very lucky to have this insurance. Dash is feeling better and just celebrated his 12th birthday!
Insurer: Nationwide
By: Albert
Highly recommend
I have recommended this company to several of my pet-owner friends. The claims are paid very quickly and with a minimum of fuss. I am extremely pleased with the coverage and appreciate the ability to add on coverage to apply to routine costs. Very affordable
Insurer: Nationwide
By: Laura
Easy, Fast Claims Pay, and Good Coverage!
I have been with Nationwide Pet Insurance for about two years now. I have two dogs: a young, accident-prone Mini Aussie and an old Daschund mix. Between the two of them, they are always going to the vet. Nationwide has never denied me coverage for ANYTHING and has always covered more than I expect them to; they are truly a life-saver. The cost of insurance is also very reasonable--granted, I do get a discount through my employer. The process for being paid claims is very easy--they either mail you a check or you can accept payment electronically through a service provided by Chase. Both are easy and fast. I don't think I've ever waited more than 2 weeks to be paid, and I believe the claim I waited longest on was for a surgery. I recommend Nationwide to all of my friends who are pet parents.
Insurer: Nationwide
By: Sarah
Awesome Company!
I am so grateful I have this insurance coverage on my puppy, Riley! They are so professional and always helpful. I called their "help line" with a question and they responded back to me very quickly.
Insurer: Nationwide
By: Tanya
Healthy Paws Rocks!
I have been with Healthy Paws for about 2 years now and have nothing but great things to say about them. Everything from how personable the customer service is over the phone when calling about a claim, to the emails they send just to check in and see how my Frenchie floof is doing! It's the little things that make this company stand out. I had heard about this insurance through a pet owner on Instagram who raved about their coverage so I had to check it out. After doing my research and comparing with other pet insurance companies, they were definitely the best! They cover things that the other companies do not. Hydrotherapy, ear infection, and IVDD surgery are just some of the things this company has covered for my fur baby. I have submitted claims throughout the two years and am reimbursed rather quickly with no hassle. I think it is safe to say that i will never need to look elsewhere/switch to another company because of how satisfied I am with Healthy Paws. Thank you HP!! <3
Insurer: Healthy Paws
By: Tania
Frustrated at service
It was frustrating it took 6 months to get paid out on a claim that should of been paid out quickly. I had to challenge your companies policy and hold you true to it. Not to pleased for a premium plan.
Insurer: Nationwide
By: jack