Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
I am very pleased with Nationwide Pet Insurance.
The service I have received has been excellent and all employees have been pleasant and very helpful in explaining the questions that I asked. I have recommended this insurance to several people who are in search of pet insurance.
Insurer: Nationwide
By: Wanda
Painfully slow
I have been paying premiums since Oct. 2017. I filed my first claim 2/1/18 - it is still on hold, 3 months later. I filed 2nd claim on 3/3/18 - it just got processed, 2 months later. They are very prompt at sucking the premiums out of my checking account at the beginning of the month - painfully slow at anything else. Embrace dwells on the tiniest inconsequential comments in my pet's medical history, and uses them to exclude major coverage. Embrace held a contest in February 2018 which they misrepresented as "cutest sleeping dog photo" - it was actually "who could get the most friends to vote for their dog". Cuteness was irrelevant.
Insurer: Embrace
By: Jim
i ALWAYS RECOMMEND
I can't rave about Embrace enough. My elderly dog is going for acupuncture and laser therapy and I am able to send him once a week due to Embrace. I have all my dogs on it and wouldn't change a thing. It's worth the price and more. Every vet I go to, every person I talk to, I encourage them to find out about Embrace and how it can help them.
Insurer: Embrace
By: Nancy
Policy is exactly as it claims to be
I have had Pets Best since 2012 and every claim I have submitted has been processed exactly the way I thought it would be. For the items I know they don't cover- they didn't but all other illness related stuff has been covered after I have met my deductible at 80%. No secrets, no hidden agendas- they are very transparent on what they will cover and not cover before you sign up. I have been very pleased with pets best. They are not cheap esp as your pet ages but the peace of mind if something big arises is worth the cost. All insurance companies are the same on what they will cover, etc and this one is quite fast on claims processing most of the time and all questions are answered when contacting customer service. I have referred them to others and will continue to since it's a great health care company for pets. The rates do jump quite high from year to year but the cost of animal care is getting as expensive as human care. Thank you Pets Best for all the help you have given Milo and Mason over the last several years. We appreciate it.
Insurer: Pets Best
By: Dwayne
Grateful
I’vd had Embrace dog Insurance for approx 6-7 years or so and recently had to submit a very large claim. The process was easy and I like the fact that I didn’t have a deductible since I haven’t had a claim in over 4 years, reason being is that each year there isn’t a claim the deductible reduces by $50. That is a very nice feature. Within 7-10 days of submitting my claim a check had been issued. The staff is always kind and knowledgeable. My only dissatisfaction as with every insurance is the monthly cost has doubled since I first signed on. But if you’re not going to be disciplined to put away the money yourself each month for emergency I would highly recommend Embrace for the peace of mind should an emergency occur. It’s very expensive to get a dog treated at a vet. I just hope the monthly premium has a cap. Other than that I’m very grateful and thankful for their coverage and excellent customer service. ❤️
Insurer: Embrace
By: Tomey
Beyond happy thus far!
It’s been about 8 months now since we got Daisy pet insurance and I’m beyond happy with our experience. I’m surprised by the quick turn around on the claims I’ve submitted.
Insurer: Nationwide
By: Steven
Nationwide has been there for us
Since the beginning of our journey with our rescue dog, Nationwide was there We found out early in our relationship with Nationwide our dog had renal disease. She was less than a year so it will be a long haul to keep her well. Nationwide has been excellent in reimbursement of Lady’s medical bills! Never a problem! Thank you Nationwide 👍
Insurer: Nationwide
By: Charlie
Best Service Available
Embrace has literally saved my dog's life. After having been diagnosed with idiopathic pericardial effusion, my dog has had to receive multiple intensive treatments and surgery. The insurance allowed me to make sure all of her medical necessities were taken care of and for that I am eternally grateful. The customer service is second to be none. This is by far the best pet insurance company and the best thing you can do for your pet is to sign up! It could save their life! Thank you Embrace!!
Insurer: Embrace
By: Tanja