Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent customer service
Prompt payment and genuine concern for our pet
Insurer: Nationwide
By: Mark
They are quick with the processing and very pleasant to work with.
They are very good, friendly and quick with the working the claims.
Insurer: Embrace
By: Patricia
Great customer service and prompt reimbursement
Their customer service team is top notch. Reimbursement is prompt and they are quick to accept responsibility if an error is made. The flexibility of plans available is almost infinite. The only negative thing I can say is that the premium increase is disproportionate to one year of aging and premiums can become extremely high as your pet ages; even keeping the same plan.. One may want to consider what it would cost to put that money aside as opposed to paying out monthly premiums. I'm sure I've paid out more then what I've received in reimbursement. But I started when they were kittens so now it's too late to change. (Of course, I can always change plans/get a cheaper plan - but the reimbursement, BENEFITS/premiums will be less.) Good for when your cat is a kitten up until 5 years old but costs jump dramatically after that.
Insurer: Embrace
By: Margaret
recent claim
Thank You I couldn't be happier with your insurance.
Insurer: Pets Best
By: karen
Glad I have it
They were very helpful and covered 90% of the surgery I needed without the moaning and groaning that you would expect an insurance company to put you through. Although the claim submission and approval process took a bit of time, and I needed to pay upfront, once it was approved the check went out a week or so later. The app is nice and lets you know a claim’s status. Tech support responds by email. You can actually speak to a person if you call to follow up about a claim. And someone even called to ask how his surgery went. I wish human insurance was this good. Please let me know if you consider branching out.
Insurer: ASPCA
By: Meirav
Great insurance company
Great customer service was reimbursed for my dogs surgery within a week.
Insurer: Trupanion
By: Vanessa
Best experience, all insurances should be this prompt and easy!
Healthy Paws Pet Insurance review We received a sympathy card from Healthy Paws staff, Bodey’s health insurance company. They were there for us throughout all of Bodey’s treatments and their kindness and understanding helped provide hope. They paid out 90% of all Bodey’s bills which totaled over $23,000.00. It was comforting to know that we were able to afford to give him comfort and quality care to the end. We were so impressed with Healthy Paws that we immediately insured our new puppy with them. We didn’t even consider shopping around. Thank you Healthy Paws! We couldn’t have given our boy the care he needed.
Insurer: Healthy Paws
By: Rich
Excellent Customer Service
I was very impressed with the customer service. I procrastinated buying pet insurance, and I am so glad I did. About two months after I purchased insurance, my dog bloated and had an emergency GDV and then had complications after surgery which put him in the hospital for two days over Easter weekend. Embrace processed our claims very quickly. I did have one of his claims get denied that shouldn't have been. I called and explained the claim, and they opened the claim back up and fixed it right away. I would definitely recommend this insurance company to any pet owners.
Insurer: Embrace
By: Melissa
This is the best company for pet insurance EVER!
Our 2 dogs have been afflicted with my “black cloud!” Thanfully Embrace has been there through it all! I wish they could insure us humans!!! They are a Godsend!!!
Insurer: Embrace
By: Heidi
HE WOULD NOT HAVE MADE IT WITHOUT YOU !
OUR COCKER SPANIEL, KENO, CAME DOWN WITH IMHA OVERNIGHT WITH A 50% CHANCE IN SURVIVING. BECAUSE OF TRUPANION, WE WERE ABLE TO SAY, YOU DO EVERYTHING YOU POSSIBLY CAN FOR HIM. 10 DAYS IN ICU OXYGEN KENNEL, TONS OF TESTS & MEDS & 2 TRANSFUSIONS ...TOOK HIM HOME WITH 12 MEDS AND IT IS NOW 1 YEAR LATER...OFF ALL MEDS AT ABOUT 9 Mos AND HE IS AS HEALTHY AS CAN BE :-)
Insurer: Trupanion
By: STEPHANIE