Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Has Paid for Itself in 10 months, Easy, Transparent Process
Pet's Best Insurance has so far been everything it claimed to be: 1) they have paid for all of our claims thatt our policy indicated they would (we had to reach our deductible and get out of relatively short waiting periods first). 2) After that they have paid 90% of everything we submitted, even when the most costly treatment was due to the dog eating something he shouldn't have (I was really afraid of them denying a claim if they thought the situation could have been prevented with more supervision or something like that). 3) The claims process was really easy - I submit a picture of the itemized invoice and a very brief description and basically within a week I'd get an email with an Explanation and soon thereafter a direct deposit into my bank account. Having Pet's Best has brought so much peace of mind knowing that after a certain point our boy's expenses are going to be covered and I don't have to ask myself whether it's worth going to the vet or not. We can just go without fear of the costs.
Insurer: Pets Best
By: Melissa
Truly the BEST pet insurance company
We insured my labradoodle when he was a puppy worrying that he would eat something inedible or have an accident that needed surgery. We are so happy that we did. The premiums were very reasonable. During the 8 years, our doodle had some minor claims, but they were always paid. Sadly, our labradoodle passed away this month but had to take a battery of tests, ultrasound, blood, fecal... And sadly, he didn’t survive. Petsbest was there for us all the way. They paid our claims promptly and fairly Nothing will ever bring our Toby back but it was nice to know that Petsbest helped us out with the bills. They are truly the best pet insurance. We would highly recommend them.
Insurer: Pets Best
By: Lucy
Good luck getting anything covered with their convoluted, long claims process.
After much research, we chose Figo as our insurance company. They state that any acute condition that has been successfully treated and resolved is coverable under their policy. Our dog has had some stomach problems - he occasionally had had Gastroenteritis (an acute, curable condition). Shortly after we obtained the policy, he had an episode if Gastroenteritis with loose stools and stomach tenderness. Our claims were left to languish for weeks. Only when I called to inquire, did they inform me that they needed more medical documentation from a previous vet. The documents had been in my pet cloud the whole time, but had been "overlooked". Repeat cycle, with them asking for more documentation from current vet three times, but not being specific enough so I could actually submit what they needed to get my claim processed and no communication until I called to ask why the claim wasn't being paid. Finally, after 3 cycles of this, I was informed that stomach issues would never be covered because his sporadic acute Gastroenteritis was a "pre-existing condition". All of the employees I talked to were pleasant a d helpful, but the claims process and denial of anything that your pet has ever had an issue with makes it worthless fir all but young pets. I have also been hearing about outrageous price increases at policy renewal. Garbage coverage.
Insurer: Figo
By: Jessica
Embrace is the Cat's Meow . . . top notch service!!
Our experience with Embrace for our fur kids, Max & Carlos, has been incredible. There are not enough great things we can say about experience with Embrace and the care for our boys over the past 3 years. I recommend Embrace Pet Insurance to anyone who has a pet or inquiring about pet insurance. Embrace is the cat's meow!!
Insurer: Embrace
By: Danny
Best pet insurance!!
Simple company to submit claims with. Fast and personal service. So impressed by embrace.
Insurer: Embrace
By: Aly
Skeptic no longer
We were initially skeptical that pet insurance would even be worth it for our beagle, but when she needed to have emergency bladder surgery to remove stones, we were glad we had it. Claim was extremely easy and took about 5 minutes to fill out. We never felt like they were trying to short change us. We'll definitely remain loyal customers.
Insurer: Pets Best
By: Bree
Thank you for your kindness
Trupanion has been so supportive during the process of a very difficult time with me regarding Ashes. It is still difficult to comprehend that my baby is longer with me. Every time I called they were always so understanding and kind even with all the tears that were pouring out of my eyes. Today as I got home I received a card from Trupanion send Ashes well wishes which means so much unfortunately the outcome was grave. Thank you so much from me and from ASHES (from the rainbow bridge). I miss him so RIP
Insurer: Trupanion
By: rosemary
I’m very thankful for Embrace!
Overall, I’m quite pleased with Embrace. Unfortunately, due to my dog’s illness, I use Embrace frequently. Every now and again my claims are marked as duplicates and I have to call to resolve it. It’s usually taken care of very quickly.
Insurer: Embrace
By: Nicole
Trupanion is always reliable and efficient,
Trupanion is always reliable and efficient, and I feel much safer having it for my furry family member. Its always come through for us.
Insurer: Trupanion Canada
By: Ingrid