Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very responsive
We bought this insurance for our new puppy and have been pleased at that response and payment of claims. I have taken issue with them over some of the preventative medicine coverage but have been happy overall with the company.
Insurer: Pets Best
By: Shannon
Exceptional coverage with quick reimbursement
My large breed mixed lab suffered a full ACL tear requiring TPLO surgery. Having gone through this same injury five years earlier with my golden, I fully understood the ramifications of the injury to the dog and my pocketbook ($5,000 alone for the surgery cost). I also understand the time required post-surgery to heal and the need for rehab for several months. Luckily, this time I had insurance. I was unsure if the surgery would be covered in addition to the rehab but Healthy Paws paid 90% as stated in the policy. Reimbursment was fast and the customer care was excellent. My lab is healing wonderfully due to the work of my fantastic surgeon and the rehab at the same vet clinic. Thanks to Healthy Paws, my girl is able to run again and be a dog, and I can rest easy not having to pay out all that money again.
Insurer: Healthy Paws
By: mj
Amazing service and turn around time
My puppy has been the vet more than one would expect because he love anything that’s not his. Nationwide has been nothing but awesome with my claims. And the ability to use an app to upload claims means I can send it in before I even leave the vet office!
Insurer: Nationwide
By: Jessica
Great company
Claims are handled without hassle & fast. We are very happy
Insurer: Embrace
By: Gordon
Multiple pets = embrace pet insurance
After a very high hospital bill for my pug I decided to look into pet insurance. I have to say I highly recommend Embrace. Friendly and helpful agents on the phone . Fast response to claims and multiple options to choose from.
Insurer: Embrace
By: Sandy
ASPCA Pet Health insurance gives me piece of mind
Having ASPCA Pet Health insurance is definitely worth it & very helpful when the unexpected happens or even just for taking your pet in for routine exam. Claims are very east to make and processed in about a week & can be made directly to your bank account. Loving having it, especially having a french bulldog.
Insurer: ASPCA
By: Alex
Incredibly Fast Service
We were on vacation in California when Billie started walking/acting differently. As overbearing new pet owners we found a pet urgent care and followed their directions. Billie was up being her young puppy self in days. The insurance was invaluable!! And the VitusVet app is so easy to use. We were reimbursed in less then a weeks time. Thank you Nationwide for your care of our little girl during this scary time. Every pet owner needs to Have Nationwide!!
Insurer: Nationwide
By: Tracy
Excellent coverage
Embrace never disappoints. They have been supportive and always go out of their way with excellent customer service. The coverage is very thorough, and we have been through a lot with our rescue!
Insurer: Embrace
By: Carol
Your company is very efficient when processing claims.
Jojo is doing well after his visit to the vet. Thank you so much for being so efficient when we are in need.
Insurer: Nationwide
By: Verna
Best thing we have ever done for our pet!
Nationwide has always processed our claims quickly and I have always been reimbursed for covered veterinary services. They have great customer service agents that are helpful and caring. I have had insurance for both dogs for 4 years and it has been the best decision we could have made. They covered Bella’s knee surgery and that made the whole thing so much less stressful.
Insurer: Nationwide
By: Lisa