Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They are efficent and responsive!
Glad to have them on our team again!
Insurer: Embrace
By: Cullen
Caring and efficent
Nationwide is a lifesaver. Their care and efficent claim process is reassuring.
Insurer: Nationwide
By: Shelly
I will never be without pet insurance again.
Nationwide is a wonderful insurance company for my dog Lacey. It takes the financial pain out of taking her to the vet and keeping her healthy. They have always been prompt and fair with me. Thank you Nationwide.
Insurer: Nationwide
By: Diana
Nationwide Pet Insurance has exceeded my expectation, great service and seems very caring.
I have had exceptional service with Nationwide. Processed claims in a timely manner and the EOB was very helpful. I am extremely grateful for the wonderful service.
Insurer: Nationwide
By: Treva
Nationwide Support is Great!
We have loved our experience with Nationwide. The support has been great and the reimbursements are quick and easy. Thanks for the care you put in to what you do!
Insurer: Nationwide
By: Julia
Overall Health and Wellness of my 4 1/2 year old Pitbull
I got offered pet insurance through my company this year. I adopted my pitbull a couple of years ago and up until now hes only experienced minor health issues such as anxiety allergies, and ear problems. With Nationwide I feel a lot better having Dalton insured. They have covered his anxiety medication and his vet visits so far. Submitting the claims to Nationwide is great through the vitus vet app. I only had one issue with a claim for his flea and tick medicine. i called Nationwide the next day and they helped me resubmit everything and looked it over. I feel better having Dalton covered with Nationwide as he gets older.
Insurer: Nationwide
By: Jessica
greatest investment in your pet you can make
this is the best investment i have made for our dog. i never hesitate to take him to the vet because i have amazing pet insurance. i am remimbursed very quickly and i have never been denied a claim. i have recommended pet insurance to many of my friends. thank you nationwide.
Insurer: Nationwide
By: Nancy
I love ASPCA they are awesome and there when you need them.
When our dog became ill I knew ASPCA had us covered and they were very concerned about our dog. Very caring people.
Insurer: ASPCA
By: Denise
Embrace has been a life saver
We can't recommend Embrace highly enough. We had the misfortune of having our young healthy dog be diagnosed with an aggressive cancer. Embrace has covered our expenses to the extent of the policy promptly and without adding to our distress. (Everything is done online.) Having this insurance has enabled us to opt for treatment which we might otherwise not been able to do.
Insurer: Embrace
By: Pamela
As a veterinarian AND pet owner,Trupanion is simply THE BEST!
I was told by a fellow Bernese Mt Dog owner that Trupanion had paid out over $20,000 for her dog. She had insured him as a puppy, and he had bad hips at 2yo and cancer at 4yo. She recommended the rider which allows for physical therapy. She stated she paid her deductible ONCE for each condition, and her dog even got underwater treadmill treatment and vet care for years! Trupanion improved her pets quality of life substantially. She is waiting for one of my puppies as my dogs hips, elbows, heart, eyes, patellar and even dentition have been certified, and no incidence of cancer. Even though I am a Vet, I enrolled my dogs with Trupanion, as I do very little small animal surgery, and I am not a specialist. God for bid, if something were to happen that was major with my dogs, I would want the very best for them, and I did not want to have any financial restrictions in making those decisions. Sadly, I have recently had to take my dog to a specialist, including the University of Florida. Trupanion has been by my side, with kind, caring attention and extremely quick response. As a veterinarian, Trupanion is THE ONLY pet insurance that I recommend, and that has been further reaffirmed now that I have had to use them personally. THANK YOU Trupanion.
Insurer: Trupanion
By: Dr