Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Glad to have Embrace Pet Insurance
My 8-1/2 year old standard poodle was diagnosed with Mast Cell Tumor upon aspiration. Surgery to remove tumor was the next day. Hats off to Embrace for their rapid response. Both the pre-op visit with aspiration and the next day surgery were quickly processed in less than 7 days! Prior experience has always been excellent, in regard to answering my questions and claim processing. An extremely helpful group to work with.
Insurer: Embrace
By: Kathleen
We Love Nationwide pet insurance
We are very happy to work with Nationwide as having a puppy can be costly. Nationwide is all ways their to support
Insurer: Nationwide
By: Emory
Prompt attention to claims.
Prompt attention to claims.
Insurer: Trupanion Canada
By: Tara
You always process claims quickly
You always process claims quickly and your customer service representatives are outstanding.
Insurer: Trupanion
By: Jackie
very responsive,
very responsive, caring and easy to understand, thank you for helping me take care of my girl when she really needed you! ( and me )
Insurer: Trupanion
By: Dayna
Processed my claim quickly & compassionately during a difficult time.
Processed my claim quickly & compassionately during a difficult time.
Insurer: Trupanion
By: Jessica
We are very glad we have Trupanion pet insurance,
We are very glad we have Trupanion pet insurance, as our dogs have needed quite a lot of veterinary care. Without Trupanion, we would not have been able to afford the treatment & meds to keep them alive & well. Claims have been paid very promptly & fairly.
Insurer: Trupanion
By: Richard
We have always been extremely happy
We have always been extremely happy with the service we have received from Trupanion. Always prompt and very friendly representatives
Insurer: Trupanion Canada
By: Wendy
My experience with Trupanion has been excellent.
My experience with Trupanion has been excellent. Claims have always been paid promptly. My dog requires ongoing medication after knee surgery and there has been no issue with paying for the medication as per their policy.
Insurer: Trupanion Canada
By: Scott