Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pneumonia
Our standard poodle has had pneumonia twice in the last year. He fine now but repeated X-rays can become quite costly. There was no problem having both illnesses covered by Embrace. Quick approval and quick payment
Insurer: Embrace
By: Hal
Best insurance ever
I had two insurance plans before Embrace and there is really no comparison. Embrace is much easier to work with. They are very helpful if you have questions and quick to respond on claims
Insurer: Embrace
By: Jackie
Amazing customer service! Claim handled quickly and completely. I'm super impressed!
I was so amazed at how the quickly my claim was processed! And the communication and follow up. This company rocks! So glad I decided to purchase pet insurance.
Insurer: ASPCA
By: DeeDee
Good claims service,
Good claims service, would and have recommended Trupanion with proviso that each must determine own deductible
Insurer: Trupanion
By: Marc
Helpful and polite
Latonya is very helpful and polite.
Insurer: Trupanion
By: Ana
Friendly, helpful
Mat was friendly and helpful
Insurer: Trupanion
By: Edna
Supportive and understanding
Shannon was supportive and understanding in helping answer my questions.
Insurer: Trupanion
By: David
Trupanion is a great pet insurance company.
Trupanion is a great pet insurance company. They are extremely helpful and handle claims very quickly. I would recommend this company to friends and family. Thank you Trupanion!
Insurer: Trupanion
By: Linda