Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great service and quick to send money after claim is submitted.
I was impressed with the way they proceeded my claim. It was submitted directly from my vet and I got the money shortly after. Every time I call, the staff is super friendly and they are quick with answers.
Insurer: AKC
By: Helene
Having this insurance saved my dog
Nationwide's Whole Pet with Wellness plan has been such a life-saver and is worth every penny. My dog needed 2 surgeries which cost almost $10,000. With the 90% coverage, it made it an easy decision to go through with both surgeries. It is so easy to submit a claim through the app, and they are quick to get me the reimbursement directly into my bank account. Highly recommend!!
Insurer: Nationwide
By: Rachel
YOU ARE AN AMAZING ORGANIZATION
I AM ALWAYS AMAZED AT RECEIVING CARING NOTES FROM YOU CONCERNING THE STATE ONE OR BOTH CATS HAVE BEEN INVOLVED AND YOUR CONCERN....
Insurer: Nationwide
By: JOHNIE
Great & sincere customer service
The Embrance team has been super with communications. No matter who you speak with by phone or email, they are sincere & very helpful. My claims are always updated & the coverage is easy to understand. After a lifetime of dogs, this is the 1st time we’ve had pet insurance & wont go without ever again. Bravo Team Embrace.
Insurer: Embrace
By: Rochea
You don't expect anything will happen to your loved 4 legged baby, but if it does Embrace makes it manageable financially.
Our mixed breed rescued Terrier is the sweetest girl on earth. When we first got her, it turned out she had kennel cough. Then, she got HGE. Just lately, she got into something she shouldn't have and had severe eye problems. In her short 2 years of life, our baby has been through so much! We are so very pleased with Embrace! They promptly reviewed all of the documentation from the hospital and doctor's, and paid. I wish my medical insurance was this good. Thanks Embrace!
Insurer: Embrace
By: Susan
No Nonsense Pet Insurance
I've been using Nationwide (formerly VPI for quite sometime now. I have the major medical insurance for both my dogs. I keep them as healthy as ever - but occasionally something comes up - that is unexpected. The staff are absolutely great & answer all my questions to the best of their ability. Claims are always handled in a prompt manner. I even told my vet to recommend this insurance if clients ask. There are many plans to chose from - so each pet family is different.
Insurer: Nationwide
By: Patricia
Never use Trupanion unless you like getting ripped off.
Trupanion has by far been the worst experience imaginable. I tried to cancel my dog insurance due to finding a better company. Once I contacted them in January to cancel, they said that they never got my email stating that I wished to term coverage. It’s now May (almost June) and my coverage still hasn’t been canceled and I am still having to pay each month. I have reached out on multiple occasions to get this resolved and even upper management never call me back. Save your time and money and don’t use this company.
Insurer: Trupanion
By: Amber
WORST INSURANCE EVER - SCAMMERS
They are the biggest scammers. They always try to find little things here and there to make sure they dont cover anything. When you call them, they are very rude, they dont treat you as customer, they think you are their dogs. Their claim reviewing team is the worst. They make up excuses and come up with the worst excuses to avoid paying you. Its like they are trained to go against you. Please stay away from them. Im going to file a dispute against them.
Insurer: Trupanion Canada
By: Emin
I think Nation wide is great.
I think that insurance was the best thing I have ever purchased for my dog. I feel that nationwide is quick to respond to claims. I appreciate having the pet insurance. My dog has been insured since he was a puppy. I recommend that all pet parents get pet insurance, it helps when your pet gets injured or is feeling under the weather.
Insurer: Nationwide
By: Stefanie